Constant Hanging and Crashes

[Anonymous]

I've posted this problem before, but I didn't get a fix.

I've used Fusion on my laptop for years without issue. I now have a high-end desktop and it is basically unusable.

When selecting, moving, or loading objects the browser turns black and I am left staring at a spinning wheel for up to a minute at a time. I have done a reinstall with no change in performance.

Specs:

Win10 Pro

AMD 3900X (12 Core 24 Thread @ 4Ghz)

32GB 3600Mhz

Radeon 5700XT 8Gb (2150Mhz)

1TB PCIe SSD

[TrippyLighting]

Please share a model and/or a screencast of what you doing.

[Phil.E]

Hi,

Thanks for reporting this. I looked at the other thread and notice graphics didn't seem to be a focus. A few questions come to mind right away.

1. Have you checked to ensure you have the latest drivers?
2. Did a windows update happen recently?
3. Do you run more than one monitor on your computer?

Last, please go to the graphics diagnostic in Fusion and paste the results in a reply? (Help > Support and Diagnostics > Graphics diagnostic)

Glad to help out, 

[lance.carocci]

Hi @Anonymous, would you be able to take some process samples for me to share with the dev team?

You can do this by accessing the Task Manager, go the the Details tab, right click on a task and click Create dump file.

We are looking from samples from a few files, from both Fusion 360 and any other impacted Autodesk products, to compare.

1. The Fusion/Autodesk .exe itself, when frozen at startup
2. QtWebEngineProcess, under the same conditions as (1)

The files produced by these process dumps can be quite large, sometimes 500MB - 2GB - I recommend uploading them to your A360 drive and sharing a link to keep things easy.

Thanks,

Lance

[Anonymous]

I'll get the dumpfile uploaded shortly. Here are some screenshots. The file I am using for this example is a ATX PSU, but these issues happen on anything more complex than a simple sketch. 

Thank you for your time. 

[Anonymous]

https://a360.co/2WREeCN here is the file that I'm using as an example. It happens with anything more complex than a simple sketch.

[Anonymous]

Graphics driver is up to date. I am using a single 1440p monitor.  

[GPU Information]
GPU Device: AMD Radeon RX 5700 XT
GPU RAM: 8192 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: 26.20.15029.27017
GPU Driver Date: 05/25/2020

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

[lance.carocci]

@Anonymous would you be able to take a sample of the Fusion 360 process from the Task Manager when you are in the Not Responding state and share that for analysis?

[Anonymous]

I tried uploading it to my fusion cloud account but it stopped half way through I'll try again.

[Anonymous]

It finishes uploading then says I haven't uploaded anything yet. 

Edit: I was trying to upload to A360 not Autodesk Drive.