Changing name in account settings not get synced to my hub and application

[Anonymous]

When a change my name(from Japanese to English) in account settings, it is not get synced to myhub.autodesk360.com

Nothing changes on the "name part" of it:

Same thing happens in fusion 360 application too.

In my account page, it changed correctly.But in my hub, no changes(still japanese, like in "in use by" part, activity list, or the upper-right circle part),

except the "Owner" column in some projects.

And I cannot view any renderings in any fusion designs, too:

When I click any of them, nothing happens. But I can view them in fusion 360 application.

Tried re-login, clear browser cache and fusion 360 app cache, got no luck.

Please help !

[saito.kh]

Hi @Anonymous ,

Thank you for posting and welcome to the community!

Sorry to hear that!  I've seen it could take some time to update correctly.  Does it still persists on your end?

If it did not update correctly, can you please display data panel in Fusion and send the screenshot to me via email (kanehiko.saito@autodesk.com)?  I will discuss this with our A360 team.

Please keep me updated!

Thanks.

[Anonymous]

Thanks for responding saito!

I've sent the screenshot via email, please check it out, and I'll place it here, too.

As you can see, nothing changes except the upper-right part of the app.

[saito.kh]

Hi @Anonymous ,

Thank you for your update.  Our cloud service team is working on the issue under the ticket ATEAM-21309 right now.   I'll keep you updated on the status.

I apologize for the inconvenience.

Thanks.

[saito.kh]

Hi @Anonymous ,

Thank you again for posting.

I just heard back from our cloud team and the fix has been made.  Can you please sign in your Fusion hub and confirm if it works as you expected?

Thanks.

[Anonymous]

Thanks very much for that fix.

Now the name thing works like a charm!

But the preview is yet to be fixed.(I think) Still cannot view anything in hub.

[saito.kh]

Hi @Anonymous ,

Thank you for your reply!

I'm sorry for the delay in responding to you.  It is great to know the name issue was fixed!

Regarding the issue with preview in the hub, I tested on my end and had similar behavior on my end.  I've logged a bug with our development team for further investigation.  (internal ID: LMV-4703)  I will get back here once I hear back from team!

I apologize for any inconveniences this may cause you - we appreciate you bringing this to our attention!

If you have any questions, please let me know.

Thanks.

[Anonymous]

Thank you so much!

Waiting for good news.

[mbt.jghs]

I have the same issue. How can it be fixed?

Cheers