Cant acces my account

[lusus7]

Hi,

I am trying to log in in my fusion personal use account. How ever every time y gave open product the following message appears: "You're signed out of desktop products, but you're still signed in to your account from this browser". 

I have tried several browsers with the same result and cant access a configuration screen or anything different that the common support window. 

Thank you. 

[dsouzasujay]

Hi @lusus7 ,

Thanks for reporting this.

The message suggests that the browser sign-in is completing, but the authentication is not being handed back to the Fusion desktop application correctly.

Could you please try the following:

• Sign out of your Autodesk Account in all browser tabs.
• Close Fusion, Autodesk Access, and all browser windows.
• Restart the computer.
• Open Fusion again and complete the sign-in using your default browser.
• If possible, temporarily disable any VPN, proxy, browser privacy extensions, or popup/redirect blocking and try again.
• If the issue continues, open the Fusion Service Utility and try Reset Fusion, then sign in again.

If it still fails, could you please share:

• Your operating system
• Your Fusion version
• A screenshot or short video showing the complete sign-in flow and where it stops
• Your Fusion Diagnostic Log Files

Thank you!

[obulesub]

Hi @lusus7 ,

Thanks for posting your question. It looks like the community has shared some troubleshooting steps that may help with the sign-in issue. If dsouzasujay's reply resolved the problem, please consider marking it as the Accepted Solution so other community members can find it more easily. If you're still experiencing the issue, please provide an update and the requested details so the community can continue to assist.

Thanks!

[lusus7]

Hi, 

The problem still persist. please see attached the diagnostic files. I am runing Fusion in Windows 10

Process for opening so far: 

1. Open fusion and clicked login 

2. In browser I open login with my google account

3. a dialogue appear to open product and make click

4. Fusion loads but still not logged in 

5. in browser a message that has told me that all products closed

Best regards, 

[dsouzasujay]

Hi @lusus7 ,

Thanks for providing the additional information and diagnostic files.

I reviewed the installation information, and it looks like Fusion was successfully updated/reinstalled to version 2705.1.15, which is the latest version at this time.

The sign-in behavior you described, where the browser authentication succeeds but Fusion remains signed out, points more toward the local Autodesk Identity Manager sign-in state.

Could you please try the following:

1. Close Fusion completely.
2. Open Task Manager > Details and make sure AdskIdentityManager.exe is not running. If it is, end the process.
3. Open File Explorer and enter:
   %localappdata%\Autodesk\Identity Services
4. Locate idservices.db and rename it to:
   _idservices.db
5. Restart the computer.
6. Launch Fusion and sign in again.
7. When the browser asks to Open Autodesk Identity Manager / Open Product, please allow it to open and, if available, select the option to always allow this action.

This clears the local Autodesk sign-in credentials and allows Fusion and Autodesk Identity Manager to establish a fresh authentication session.

I also noticed that you are currently running Windows 10. Current versions of Fusion require Windows 11 23H2 or newer as the supported Windows platform. Fusion may still run on Windows 10, but compatibility with newer Fusion releases is no longer guaranteed. If your system supports it, I would recommend upgrading to Windows 11.

Please try clearing the Identity Services login state first and let us know whether that allows Fusion to complete the sign-in.

If the issue persists, please generate a new set of Fusion Diagnostic Log Files immediately after reproducing the sign-in problem and attach them here so we can investigate further.

Thanks!

[obulesub]

Hi @lusus7, 

Good evening! did you get a chance to look into the previous response from dsouzasujay . Please check and kindly let us know your response. Thank you!