Cannot transfer projects from educational licence to paid licence

Cannot transfer projects from educational licence to paid licence

upsidepoland
Explorer Explorer
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Cannot transfer projects from educational licence to paid licence

upsidepoland
Explorer
Explorer

I created my educational account about 10 years ago, and made there a lot of files.
After graduating I moved to paid licence, but still working at the same files.

All the files in personal cloud space. 

 

I recently created a hub on a paid account, but I still used the space where there were files created since I was a student.

 

Initially, I wanted to change the owner for the hub, but support was unable to help me with that. A request to merge two hubs also turned out to be impossible.


Now I would like to transfer projects to my hub, but I do not have the "transfer" option, only the "Archive" option after expanding the projects.

 

I also do not have the option to Transfer projects on the paid account.

 

This instruction from Dec 12, 2024 turns out to be ineffective: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-transfer-fi...

 

Based on the article below, I cannot set administrator privileges for my paid account from the education account level.

 

https://help.autodesk.com/view/fusion360/ENU/?guid=GUID-C44BE511-2BD2-44EA-878F-A27C2357BD5D

All projects that I have on both hubs are folder level, they do not appear as projects.

 

The following instruction also proved to be ineffective.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-transfer-ow...

 

Unfortunately, support gave up and directed me to the forum.

 

The Hub URL: myutp4648.autodesk360.com (name: Upside Team old hub)
Email address for the current hub owner. : [email protected] (e-mail changed from [email protected])
Email address for the new hub owner. : [email protected]

 

I have access to both accounts, administrative rights on each of them separately, but I cannot assign administrative rights to the other account on any of the accounts.

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