Cannot switch to online mode

Cannot switch to online mode

Anonymous
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Message 1 of 21

Cannot switch to online mode

Anonymous
Not applicable

When I open Fusion 360 I get an error message stating "Sorry, Fusion was unable to save sufficient data for Offline mode and needs to go Online. Please make sure you have a working internet connection to continue." After clicking okay I get another pop up that says "Cannot switch to online mode either. Please check your internet connection. Application will exit now." My internet connection is working fine and I did not have this problem last week. It all started with seeing I was in offline mode due to maintenance. Coming back to it today and trying some of the solutions in the form I am not stuck and cannot even get into the program. I don't know what else to try.

 

I have also tried signing into my online hub through my web browser and I get an error for that also. Screenshot is attached.

Accepted solutions (3)
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20 Replies
Replies (20)
Message 21 of 21

Phil.E
Autodesk
Autodesk

Sorry I missed your response.

 

Is this problem continuing? 

 

If so, please attach log files, I'm glad to take a look.

 

 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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