Can't download files from Cloud.

Can't download files from Cloud.

Anonymous
Not applicable
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Message 1 of 3

Can't download files from Cloud.

Anonymous
Not applicable

My Fusion 360 license is expired but I wanna download some files via public sharing link. I get the link, open it, press downlaod than get email, press "Download File" and nothing. Some kind of error with web (I'm adding a photo of it). I'v been downloading files last week like this and everything was okay. This is what I see when press "Download File"This is what I see when press "Download File"

Is it something wrong with my account or it's some server problems ? If it's mine, how do I fix it ? 

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Accepted solutions (1)
1,302 Views
2 Replies
Replies (2)
Message 2 of 3

pawel.potyrala
Community Manager
Community Manager
Accepted solution

Hello @Anonymous,

 

thanks for posting! I was able to reproduce the issue for Google Chrome. I was able to download the archive in Microsoft Edge.

  • Can you download the archive when the link is opened in another web browser?
  • Does it happen for this specific archive only?
  • Does it happen both for archives (*.F3Z) and for stand-alone data (*.F3D and other formats)?

Thanks!

 

Please accept as solution if my post fully solves your issue, or reply with additional details if the problem persists.

 

Best regards,

Paweł Potyrała
Technical Support Manager

Global Product Support
My Screencasts | Fusion 360 Webinars
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Message 3 of 3

mountainroad
Observer
Observer

I have exactly the same issue:
- On Firefox and Edge
- File type doesn't matter

I have Pi-hole running on my network but autodesk.com is not blocked and is on my whitelist with Regex (\.|^)autodesk\.com$

My link:
https://cdn.us.oss.api.autodesk.com/oss/v2/signedresources/7e37720c-1f38-472e-aead-45af6bb18e0c?regi...

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