Can't access personal hubs after team hub creation.

Can't access personal hubs after team hub creation.

Anonymous
Not applicable
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Message 1 of 9

Can't access personal hubs after team hub creation.

Anonymous
Not applicable

Recently when I login to fusion it has a prompt asking to create a team hub. After the hub creation, I no long can see/access my personal files. I've try the few solution from the forum, (log out and log back in via the web myhub, revert my recently change email) but none of it worked. Any suggestion to try next would be great.

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1,760 Views
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Replies (8)
Message 2 of 9

leowarren34
Mentor
Mentor

Hi @Anonymous,

Are you in your personal hub?

personal hub.PNG

Leo Warren
Autodesk Student Ambassador Diamond
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Message 3 of 9

jhackney1972
Consultant
Consultant

If you open up your Data Panel and left click on the down arrow, do you see what you are looking for?

 

Personal Hub.jpg

John Hackney, Retired
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Message 4 of 9

Anonymous
Not applicable

I've try that, in that section i only see the team and no single user storage section

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Message 5 of 9

Anonymous
Not applicable

Here is the drop down that I see...

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Message 6 of 9

sasikanth.kollipara
Autodesk
Autodesk

Did you move/transfer all the projects from Single storage to newly created team?

 

Can you try hitting this URL and see if you have any projects in Single storage to be moved to any of the team you are part of? 

 

https://autode.sk/teamonboarding 

 

NOTE: Please be cautious while transfering your project, once the Project is moved you will not be able to get them back to Single storage. 

 

Hope this helps. 

If this information is helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers.

 

Regards,

Sasi



Sasikanth Kollipara
Product owner and customer support in Fusion
Autodesk
LinkedIn
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Message 7 of 9

Anonymous
Not applicable

I didn't move any project, and unfortunately I don't see any section for single storage. I've submitted a support case, hope that could give some insight to this.

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Message 8 of 9

sasikanth.kollipara
Autodesk
Autodesk

When you click the URL, do you see anything on the left side?  Just to check if there is still Single user storage exists with some data. 

 

https://autode.sk/teamonboarding

 

Hope this helps. 

If this information is helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers.

 

Regards,

Sasi



Sasikanth Kollipara
Product owner and customer support in Fusion
Autodesk
LinkedIn
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Message 9 of 9

Anonymous
Not applicable

Nothing.

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