Can't access Launch Fusion 360 504 gateway time-out

[ethanj1]

When I launch Fusion 360, the actual software usually does not successfully launch.  Eventually it results in a 504 Gateway Timeout.

Our chrome books and network have all been configured correctly. I'm not able to teach my class using this software.  Last year I had no problems. 

This happens to 85% of my students.  My email is [email protected]

Please advise! Stacy Nalepa, MSME Engineering Teacher in NorCal

Stacy 

[Marco.Takx]

Hi @ethanj1 ,

Checking the error message the error report should be checked by Technical Support Autodesk.

Autodesk Technical Support - 504-Gateway-Timeout-Error 

@seth.madore, can you help or bring him in contact with a Technical Support from Autodesk.

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

[seth.madore]

There is a similar discussion taking place here: https://forums.autodesk.com/t5/fusion-support/students-opening-fusion-web-browser-help/m-p/13014088#...

It appears to be an issue on the AWS side of things and our engineers are working with them to resolve this issue

[sfredericks-tcs]

We're having the same issue. It happens on my laptop and on chromebooks.

Sheila