After the October update, some files are crashing at opening.

[rescobarL864L]

Hi there,

After the October update, some files are crashing on opening and we're not able to work on them anymore. I had one machine that wasn't updated yet, and everything was opening fine there. But that one also got automatically updated and now we can't access a file that needs to go to the client and to production.

Both the 3D and drawings files are not opening.

It's a sensitive content file for a client, so I can't share it at a Froum level.

What do I do?

Thank you,

Rafael

[dsouzasujay]

Hi @rescobarL864L 

Sorry to see that you're facing this problem.
Would you be able to invite me (Sujay<dot>dsouza<at>autodesk<dot>com) to that project?
That'll help us investigate the issue and see if there can be any workaround possible in the meantime.