Action required: update 2FA - can't do it

[rob-tinkercadFM8HB]

I've been sent an email saying, "...we need you to update your authenticator app setup to make sure it is compatible with our new process..."  I've tried but it doesn't work, I get stuck in a loop being repeatedly asked to log in.

1. I click the "Update two-step verification" button in the email
2. It asks for my email address, I enter it and click Next
3. It asks for my password, I enter it, tick the "Stay signed in" checkbox and then click "Sign in"
4. A yellow notification at the top of the My Profile page says, "To maintain account security, please update your authenticator app setting for 2-step verification." (Nothing happens when clicking the underlined text)
5. In the 2-step verification section I click Edit
6. The Sign-in page reappears, asking for my email address.  I enter it and click Next.
7. It asks for my password again, I enter it, tick the "Stay signed in" checkbox and then click "Sign in"
8. A new dialogue appears, saying "Update authenticator app" with two buttons, but I don't get a chance to read them because it after a second or two it redirect back to the Sign in page

[mohamadsaifimran]

Same here... been looping sign in page and multiple email authentications yet unable to edit 2fa

[petereriksson.net]

 Same here - seems broken 

[andrea.visentinR86UE]

Reporting it as broken too, I have been trying for the last 10 minutes, tried to login to edit several times but always looped back to authentication page.

[pitrobin]

Same here!

[tligman93MBH]

Me too

[shawn1036]

Still happening and AD is not providing any support.  At the cost of a license,  I expect to be reimbursed by the day for each day I cannot log in or get support.  This is absolutely pathetic that they force this change without testing it and then provide no way to get support.

[charrington1]

I am having the same issue. In fact, I don't even have an authenticator app set up in the first place. The only way for me to log in is to click the link to try another way and have it send an email with a code. I only use it for Tinkercad, and I can log in to use that product, but there is no way to access the 2FA update from within that interface.

[seth.madore]

All,

I'm so sorry to see you dealing with these issues, we're looking into the matter right now.

[petereriksson.net]

That is fantastic news. 

[wwakefieldCSD]

Same; adding my voice to this. Also, I already have 2FA with an authenticator app enabled and it still wants me to update... 

*EDIT: Just noticed this is in the Fusion forum, I'm an AutoCAD/Revit user, not that it matters in this instance since it appears to be an autodesk account wide problem...

[tligman93MBH]

if it helps, I was able to see the message that comes up before it pushes back to the login and it was a variation of "service unavailable"

[seth.madore]

We're working on this issue as we speak and will be pushing out a fix as soon as it's available, thank you for your patience

[seth.madore]

I'm told that this issue has been fixed as of 7:30 PM PDT. Can anyone here confirm that this issue is resolved?

[tligman93MBH]

It does not appear to be fixed.

[charrington1]

Same here. Not fixed. Still having same continuous loop.

[tinkercadHQDJU]

It hasn't been fixed. The problem persists.

[seth.madore]

Ok, thanks for the heads-up. I've escalated (again), will keep you all updated.

[bluenoise]

I assumed it was a phishing email, so a web search pointed me to this thread. 

[James.Youmatz]

Hi all,

As Seth mentioned, for the folks who were having issues updating their 2FA post the email, we believed we had pushed a fix out for this last night. I am sorry to hear you guys are still experiencing this issue.

Few things to try just to rule out:

• Does logout/login then retrying steps allow for the 2FA to be updated?
• Does incognito/private browsing window and trying the steps allow the flow to complete?

If you are still having trouble, please try to record/document your steps and email me at james.youmatz@autodesk.com so we can get to the bottom of this. For me, it would be helpful to know if you are having any other access issues (product access, etc).

Thank you all again, and appreciate your patience and reporting of the issue.