Account and files lost after changing email

[Anonymous]

I had an educational account that I used for Fusion 360 for a few years. As my Uni email address will no longer be active soon I thought I'd change the email address so I could still have access to the account.

As I already had an account with my personal email address(this account) which I didn't really use I couldn't change it straight away.

So I proceeded to delete this account, went back into my educational account, and then changed the email. 

Now though when I went to log in with my personal email(what the student account should've changed to), it gave a message that I needed to recover the account.

I tried logging in with my original uni email ([email protected]), though that no longer works.

And now recovering the account with my personal email doesn't show any of the designs I had in Fusion 360. And so I think it's just the old account that I didn't use

So it's like the change email option doesn't check for deleted accounts, which then results in some sort of conflict with both accounts sharing the same email. Or something else entirely happens.

All that I know is that my student account and all the files in the cloud are now missing.

While I still have access I checked my emails and possibly found the username linked to it

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