A software problem has caused Fusion 360 to close unexpectedly

[Anonymous]

Hi - iv searched the above topic and seen it previously resolved via clean install however in my case iv built a new machine meaning it is a new install and the error keeps re-occurring after about 10 minutes of attempting to work

iv bought and installed F360 to begin working on a mesh STL and after about 10 minutes i get the above error, i send the error reports off and try again but its worn a bit thin now i need a resolution and nobody has contacted me about my error reports.

My task is simply opening a mesh STL and I'm deleting faces within the mesh workspace using the mesh pallet.

Program: Fusion 360 latest update

Previous machine met minimum requirements (win10 home 20h2)

Current machine well exceeds minimum requirements (win10 pro 20h2)

Both machines are single user (administrator) 

Nothing in the app logs aside from me firing up the application - no errors or warnings generated at the crash times nothing written to them for the time that i am attempting to work

Latest error report sent in is: 304465973

If someone could reply with a way forward that would be great?

Jon

[Phil.E]

I can only find one report from you. How long ago did you send the other reports? If your email address wasn't included that might explain why we didn't notice your crashes.

The problem you found in the crash report is due to a memory problem with very large STL files. Are you working with very large mesh files?

[Anonymous]

Thanks Phil - multiple reports have been sent i originally started the first week of March. Not to worry.

The file is somewhat large yes, but it has been reduced multiple times now  and still the problem persists. I could take a look and provide the facet count but I'm also deleting facets so guessing the count isn't the actual issue as the facet count reduces i would think the problems would ease? Unsure

The file was processed to a point where it couldn't be reduced any further without losing significant detail. 

Iv never noticed a resource issue from task manager - is there a way forward with this?

Jon

[Phil.E]

Hi,

Reading again, I notice you are a paying customer. Don't forget as a paying customer you are entitled to support.

Some customers who have faced this have reported success by cleaning up the memory on their machine. Some report no lack of memory resources. Do you have a lot of space on the hard drive? 

If you could share a link to the model I'm happy to take a closer look. 

[Anonymous]

Hi Phil

Yes, 175gb free space on one of my new drives, 1.5tb on the other

Issue occurred on previous machine also with less space too but all are healthy solid state drives.

Can i PM you a link to the model? Its not something that's available publicly and is twice the size of the upload limit im afraid.

[Phil.E]

Hi

The model is 142 MB

I can work with it with ease. It doesn't even stress my machine at all. Here's what I tried:

• New design > Insert Mesh > Insert the file
• Double click the mesh node in the Timeline
• Delete faces by the thousands. I tried deleting a few, and then just deleted most of the model in 4 successive operations. Very little perceptible lag or difficulty navigating, selecting, or computing the deletion.
• I tried again and was able to reduce as well as delete and fill hole. Mesh operations are working on this model.

This is on an old win 10 laptop with 16 GB RAM and a 4 GB video card with 1 year old drivers.

Try this:

1. Restart your computer
2. Open Fusion
3. Try your workflow
4. If it fails try this

1. Restart your computer
2. Insert the mesh file you gave me
3. Try your workflow, using the steps I listed above (with Insert Mesh)

Do you see any difference with these steps?

[Anonymous]

Hi Phil

Did a fresh insert of the model (was previously loading saved version from the cloud - wanted to rule out any errors too) As per your steps I inserted and doubled clicked the mesh node in the timeline (without touching design history capture) Initially it looked good i was deleting many thousands of faces to see how it would go, but again after about 4-5 minutes I got the same error as always. Its generated a fresh error report

Pretty confused at this point - it sounds like we are doing the same thing with the mesh pallet brushing the faces for deletion and hitting the delete key. The only other thing I'm doing is orbiting the model to get at parts of the model. 

I dont suppose anything running on my machine could cause a problem? I have Logitech G hub running for mouse & keyboard profiles and EVGA precision XOC for my GPU fan control. Clutching at straws now but really cannot think why this would happen across 2 machines with no improvements on a fresh build/install - but seems to work on your laptop fine.

[Phil.E]

How much RAM do you have?

[Anonymous]

New machine: 16gb 3600mhz

Old Machine: 16gb 3200mhz

[Anonymous]

Any updates / suggestions? Is there someone else i need to contact regarding this? 

[Phil.E · Accepted solution]

Here is the contact page for support:

https://knowledge.autodesk.com/contact-support

[JensenMax]

I have a related problem. While using Fusion error reports with the message "A software problem has caused to close unexpectedly" keep popping up. That that the message does not name to program which is being closed. These messages can appear several times a minute, making it difficult to use the software. The attached video was created with a freshly opened Fusion and a new project.

To resolve the issue I have already tried a clean reinstall of Fusion 360 (as https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...). I've also installed the program on the different user account of the same computer, and get the exact same problem.

[Phil.E]

Do you have AutoCAD installed on this machine?

[JensenMax]

Yes, I have AutoCAD 2022.2 for Mac on this computer.

[Phil.E]

Does this article help?
https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/An-...

[JensenMax]

Many thanks for the fast reply. Unfortunately, the steps described there to re-install ADSSO have not helped. I still get the same error report windows.

Interestingly, in the error report ADSSO is mentioned. For example the file dmpuserinfo.xml of the report contains the line <level name="productline" id="ADSSO">.

The crashLog.txt refers for example in the third line to "...app/Contents/MacOS/AdSSO-v2 0x000000010ea2c03f _QCRExecuteCrashReportTool + 86".

[Phil.E]

Thanks for confirming about the steps.

Right now there isn't anything else I can do to help. The issue has been raised internally as a critical issue, but there is nothing yet to report about a fix.

[JensenMax]

Thanks for letting me know.

[JensenMax]

As a temporary fix, I have uninstalled AutoCAD as described on https://knowledge.autodesk.com/support/autocad-for-mac/learn-explore/caas/sfdcarticles/sfdcarticles/... . This does solve the problem of the error reports.

Following these instructions, subfolders of /Library (sitting in the root directory) are removed. I also noticed an AdSSO folder there.

That is different from the AdSSO folder of /Users/USER ID/Library/... , which is mentioned on the page https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/An-... , whose steps didn't fix the issue.

[Phil.E]

UPDATE: The workaround instructions are updated, and this should help avoid the issue until a fix can be properly implemented in a future update.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/An-...