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Unable to purchase extentions

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Message 1 of 2
Anonymous
140 Views, 1 Reply

Unable to purchase extentions

HI,

 

I am trying to purchase a 1 day pass for the manufacturing extention. It keeps giving me an error saying "Something went wrong try again later". I have enough cloud points and i am up to date on the updates. Any idea how to solve?

 

Thanks,

Jack

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Message 2 of 2
matt.pooley
in reply to: Anonymous

Hi Jack,

 

Could you collect log files from your computer (Help -> Support and Diagnostics -> Diagnostic Log Files) and either upload here or share with me at matt.pooley@autodesk.com, that will let us investigate what is happening.

 

Thanks,

 

Matt

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