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Problems with selecting chain after the new update

31 REPLIES 31
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Message 1 of 32
p.timotej13
1226 Views, 31 Replies

Problems with selecting chain after the new update

After the new update, I don't get the blue line when selecting the chain only this black one as shown in the pictures. I have already reinstalled fusion and it didn't fix the problem. Win 10, Intel i7, GTX 1060. 

Does anyone have the same problem, any idea how to fix it?

 

sdugaslika.png

prvaslia.png

  

31 REPLIES 31
Message 2 of 32
seth.madore
in reply to: p.timotej13

It's not clear to me how you arrived at this scenario. Can you share a screen recording of your steps?


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 3 of 32
p.timotej13
in reply to: seth.madore

I will share a video because I have a problem only with one computer. If I use a different one all is ok 

Message 4 of 32
seth.madore
in reply to: p.timotej13

Interesting. But it works, right?


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 5 of 32
p.timotej13
in reply to: seth.madore

Yes it works. But it's hard to select and to see what you have selected 

Message 6 of 32
seth.madore
in reply to: p.timotej13

Are both computers running Windows 10? Are there any notable differences between the two, in regards to specs?

 

(or is this two Mac computers)


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 7 of 32
gzapecnik
in reply to: seth.madore

No, it works on WIN11 computer. 

The computer on which it does not work: win10, intel i7, gtx 1060. It works on: win11, intel i7, rtx 2060

Message 8 of 32
seth.madore
in reply to: p.timotej13

And I'm assuming you've updated your graphic drivers on the non-working PC?


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 9 of 32
p.timotej13
in reply to: seth.madore

yes I have updated all that I can think off

Message 10 of 32
p.timotej13
in reply to: seth.madore

Have updated the computer to win 11 and have the same problem. Fresh install of win11 and Fusion 360

Message 11 of 32
seth.madore
in reply to: p.timotej13

Hmm. I'm going to have to ask the developers if they have any ideas on this..


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 12 of 32
p.timotej13
in reply to: seth.madore

Yes please do. If they need the complete specific of the computer I can provide it.

I have tested it on an old Lenovo and it works.

Message 13 of 32
seth.madore
in reply to: p.timotej13

Just in case they ask, could you provide your Diagnostic Log files from the computer that's not behaving correctly?

2023-02-05_11h32_57.png


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 14 of 32
seth.madore
in reply to: p.timotej13

One observation; the images that you've provided look to be "jagged". Have you enabled HighDPIScaling?
2023-02-05_11h36_36.png

 

And yes, if you could provide full system specs for both computers, that'd be great!


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 15 of 32
p.timotej13
in reply to: seth.madore

I have tried uninstalling and installing drivers for grad cards and window scaling was off, now it looks ok and yes I have the option enable

Message 16 of 32
p.timotej13
in reply to: seth.madore

diagnostic file

Message 17 of 32
p.timotej13
in reply to: seth.madore

Does not work on:

ASUS  FX503VM-E4062 

ProcessorIntel Core i7-7700HQ 4 x 2.8 - 3.8 GHz, Kaby Lake
Graphics adapterNVIDIA GeForce GTX 1060 Mobile - 3 GB VRAM, Core: 1405 MHz, Memory: 1671 MHz, GDDR5, GeForce Game Ready Driver 382.90
Memory16 GB, 1 x 16 GB, DDR4, 1200.5 MHz (DDR4-2400 / PC4-19200)
Display15.60 inch 16:9, 1920 x 1080 pixel 141 PPI, AU Optronics B156HAN06.1, IPS, glossy: no
MainboardIntel HM175 (Skylake PCH-H)

StorageSanDisk SD8SN8U128G1002, 128 GB , 128 GB SATA SSD + 1 TB 5400 RPM HDD, 1049 GB free

Windows 10 and windows 11

 

Works on Lenovo Legion Y540-15IRH 81SX

Processor Intel Core i7-9750H 6 x 2.6 - 4.5 GHz, Coffee Lake-H
Graphics adapter NVIDIA GeForce RTX 2060 Mobile - 6 GB VRAM, Core: 960 MHz, Memory: 1750 MHz, GDDR6, ForceWare 417.98, Intel UHD Graphics 630 (Optimus)
Memory 16 GB  , SO-DIMM DDR4 2666, dual-channel, 2 out of 2 slots occupied
Display 15.60 inch 16:9, 1920 x 1080 pixel 141 PPI, BOE NV156FHM-N4G (BOE084D), IPS, 144 Hz, glossy: no
Mainboard Intel HM370
Storage Samsung PM981a MZVLB1T0HBLR, 1024 GB  , Samsung MZVLB1T0HBLR-000L2 + WDC WD20SPZX-08UA7, Slots: 1x M.2 & 1x 2.5", 2700 GB free

Windows 11

Message 18 of 32
seth.madore
in reply to: p.timotej13

Are these both laptop machines? Is it possible that one of them (the failing one) is reverting to another graphics card? (I had a laptop with 2, one of them was just a pathetic "on-board graphics", the other was an nVidia. Every now and again, Fusion wouldn't see the good card)


Seth Madore
Customer Advocacy Manager - Manufacturing
Message 19 of 32
p.timotej13
in reply to: seth.madore

Yes, bought are laptops. I have tried running with on-board graphics on the working one and it works fine. When I have uninstalled the graphics drivers on the not working one, I have got an error in fusion 360 to check the graphics driver, and when I have installed the drivers back back it went away. is it possible to chek what is it using?

Message 20 of 32
seth.madore
in reply to: p.timotej13

2023-02-05_12h37_56.png


Seth Madore
Customer Advocacy Manager - Manufacturing

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