Technical Support

[richardsalzman]

A while ago I posted regarding a problem I had with "Get All Latest" was not updating all child components (see below).  After trying some of the suggestions, it appears that the problem requires technical support.  

I submitted a work ticket (Case 23827673) and received confirmation that the ticket was rec'd and I would get a response in 24 hours.   This ticket was submitted on 1/29 and I have not rec'd any response. 

I have never submitted a support ticket before and wondering what the best way to connect with tech support?

Thanks... Richard

Get All Latest Command - Autodesk Community

[seth.madore]

Hmm. I see your ticket in our system, but it's still Un-assigned. I'm asking a colleague about it, will let you know what I find.

[richardsalzman]

Thanks.

[seth.madore · Accepted solution]

Sorry for the late reply. There were some technical issues (on our side) with your account that were creating issues in trying to start the ticket process on our end. One of my colleagues will be reaching out to you directly, shortly.

[richardsalzman · Accepted solution]

Thanks.  They have reached out to me and are working on it now

Best... Richard

[richardsalzman]

Solved.