Cloud tool library, tools missing

[Benjamin-Schaefer]

Dear all,

We have a problem with the tool library. We are using the cloud library function. With 6 users we use 2 libraries.
Our problem now is that different tools are not displayed for each user. For example, #10222, #10223 and #10224 are missing for one user, but #10222 and #10225 are missing for another user. However, if I download the *.json file from the “Assets”, I can find all the tool numbers using a text editor. Since only about 5% of our tools are affected, we only noticed this now. So I can't say how long the error has existed. Apparently only tools that have been created in the last 12 months or so.

Many thanks in advance for your help

[Benjamin-Schaefer · Accepted solution]

The problem has just been solved by telephone support. Apparently there was a problem with synchronizing the PCs and the cloud. The following forces a new and complete synchronization of the libraries.

1. Shut down Fusion.
2. In Windows Explorer, navigate to `%localappdata%\Autodesk\Autodesk Fusion 360\<userid>\W.Login.
3. Rename the "M" directory.
4. Restart Fusion.