In the home screen of PLM360, there is a section called "My Outstanding Work".
Before all the outstanding work items would show in this list right away.
Currently this list is not being generated when you open the tab. Also when I click on the refresh button, it shows that it is loading something and after 5-10 minutes of loading maybe one item would appear.
This issue is consistent with all users in our tenant and this is causing a significant inefficiency in our productivity.
Below I have attached an image to illustrate what I’m exactly referring to.
Is there any solution to fix this issue?
I have created new support case for this issue and will contact you shortly.
Is there any update on this issue? I also have issues with my outstanding work not appearing in this area as well. When I click the refresh icon, it sits and spins forever and it doesn't refresh or update the outstanding work. I am using google chrome.and I end up closing the entire PLM360 module and reloading it again. By the way when I do the outstanding work still doesn't show up.
Hello Robert and Tomas,
I will create a new support case to look into your outstanding work issue. I will be contacting you shortly.
Well, it's been nearly 3 years for this complaint.
I too have this issue with My Outstanding Work. It doesn't auto-refresh and it takes up to 20 minutes for it to refresh.
If you can't fix it (by now) then DELETE it. It's virtually worthless as currently configured.
No one in my company likes it or finds it useful. Unless the refresh is automatic and FAST!! Scrap it!
I'd like a response please that I can forward to my VP of Quality. He's pissed too!
Dave Clifton, Manager of Document Control at Boa Technology
We have this issue too. We sold Fusion Lifecycle to our employees on the basis that emails would not longer be required and they would instead work from their outstanding work list. This certainly isn't the case and to get around the slow refresh rate, we have had to turn on a lot of email notifications in our workspaces as an unfortunate workaround.
I have noticed further degradation of the outstanding work list performance in recent weeks and have raised a case. Before, it seemed to at least refresh overnight but even this seems to be inconsistent. Users are now unaware of certain tasks because they think their list has refreshed (it hasn't) and we are now missing key deliverable in our business. yes, we've turned on emails but these can be missed too easily.
For us, a real-time outstanding work list would be the single biggest improvement to Fusion Lifecycle. I understand that this is being looked at but I don't have any firm schedule for release.
I recently had a 2 hour conversation with an Autodesk Sr. Product Line Manager. It was very constructive. We reviewed several things in my Tenant and made some adjustments that had an immediate impact on the re-fresh time for MOW.
1. We reviewed all Workspaces in the Workspace Manager. For every Workspace that did not require MOW capture we unchecked the
Display in My Outstanding Work check box in Workspace Settings. There are quite
2. Typically, only Revisioning Workspaces and Workflow Controlled Workspaces need the box checked. If others "are" checked, they will impact the refresh time because they are then used in the calculation!
3. Next Workflows were checked. Every transition between states was reviewed. We had erroneously defaulted to a Condition Script for many transitions that did not need them. By removing those we removed the looping that occurred in the condition scripts every time. ONLY Condition Scripts impact MOW!
4. We next looked at the Scripts themselves. Many
where every function called them even when unnecessary, we eliminated even more milliseconds.
Every unnecessary line of code represented milliseconds for every Workspace, and every transition in that workspace, and for every item and every user with access to that workspace. The milliseconds added up. Big time!
As Admin, my MOW refresh time was in the 5 to 10 m
There is no auto-refresh that I can see. My user
I strongly recommend(ed) that Autodesk program an
The very kind Autodesk gentleman I spent that time with will post here when he can. He also plans to schedule some time with his top consultants to train the trainers on this subject. He is fully aware of our concern and wants to make sure that training and delivery teams have a solid understanding on how to help users optimize our Tenants for reasonable MOW calculations.
Sorry for the late response. What we are seeing is inconsistency among users. I have users who have missed reviews of a supplier enquiry because it wasn't in their outstanding work for 3 days. Even if the users hadn't clicked the refresh button I would still have expected them to see it in the OW when they logged on the next morning. Can you confirm that this should in fact happen overnight?
On one occasion whilst working from home I received a call from a user who had been missing outstanding work items. I logged onto his account (using Chrome) and immediately saw a different OW list to what he had sent me minutes before. Once refreshed on my own machine he could then see his updated OW.
There's definitely something not right but I can't apply any consistency to it. Could it be the browser? As you know we are all very Microsoft oriented in here so we all use IE 11. The biggest concern I have is users thinking their OW has refreshed when in fact it hasn't and they start missing key tasks. A suggestion: could something be added to the home screen to tell the user the date/time their OW was last refreshed?
I've gone through our workspace lists and removed the functionality to update OW where it isn't required. We've minimised the transitions where we apply it and our condition scripts are nothing fancy and written as Autodesk consultants taught us.
I've already mentioned it in my previous post but the OW issues are the single biggest issue for us. Anything to improve it would be a great help.
The items the users see are the correct items, it just that they are not there when we would expect them to be there. It might take several refreshes or an overnight to get them to show up. I've also seen instances where the user hits the refresh button and it will whirl away all day without doing anything! Logging out then back in again seems to resolve this as well as refreshing their OW. We know that refreshing can take time but all day seems excessive... Again, it's inconsistent among users. I guess the concern I have that there may be users who think their list has updated but in fact it hasn't.
For the user I mentioned in my previous post, I'm going to try raising a few records against him and see if and when they appear in his outstanding work. I'll get in touch with you again by email rather then through the forum and let you know how I get on.
One of our users hasn't been able to update their outstanding work for at least a week. After logging in through incognito mode (in-private browser on IE) and manually refreshing, a huge chunk of work popped up.
Just letting you know that this may be a temporary workaround for users experiencing similar problems.
Curious as to why it's worked this way, but wouldn't update on the standard browser?
I have no idea,
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