Lost access to my original Fusion Team Hub after forced team creatio

[j.sobiepanek]

Hi everyone,

After about 1.5 years of inactivity, I logged back into my Autodesk account and Fusion 360. Upon logging in, I was prompted to create a new team hub.

However, all my previous projects were stored in my old team hub.

When I check Products and Services > Hubs in my Autodesk Account, I can clearly see both hubs listed under my account (the newly created empty one and my old one). Unfortunately, in the Fusion Web client and desktop app, I only have access to the new empty hub and there is no option to switch to my original hub or set it as default.

It seems my original hub got unlinked/orphaned after the mandatory team creation process.

Could a moderator or Autodesk support staff please help me restore access and re-link my account to my original team hub?

Thanks in advance for your help!

[RajkumarIlanchelian · Accepted solution]

@j.sobiepanek 

• The single-user-storage was likely removed  due to the Fusion Content Storage Standard.
• Using your email used to register for Fusion ,please reach out to the team directly here - [email protected]
• Tell them your hub is inactive and to activate it again 
• (Please note there is a possible 72 hours potential time for the team to react to the email (bit longer if this is over a weekend)

[pkomatlapalli]

Hi @j.sobiepanek ,

We would like to follow up to see if the suggested steps from RajkumarIlanchelian helped restore access to your original Fusion Team Hub. 
If the issue has been resolved, please consider marking the solution as "Accepted Solution" so it can help other community members who encounter the same issue in the future.