Fusion 360 Search results are wrong - missing files

[simon.dyer]

The file search is very unreliable. Very frustrating when I want to find a file.  Please fix it.  I see this was last reported in 2019 

[billbedford]

By default Fusion only searches in the current folder. To change it click on the grey box and choose 'All Data' or some other folder.

[rosie_lucas1]

Hello @simon.dyer ,

Did the information provided by @billbedford help you and answer your question?

If yes, please click on the "Accept Solution" button on the post(s) that solved your problem. This will assist other community users in finding and benefiting from this information.

If not, please do not hesitate to give an update in this thread so all community members receive an update on the progression of your question, and can suggest next steps that may be helpful for you to achieve what you're looking for.

All the best,

Rosie | Community Manager

[simon.dyer]

Thanks Bill. I usually search from AllData - As you can see from the photos I am demonstrating that the file exists and should show up in the search. 

[simon.dyer]

Hi Bill,

Even using All Data it cannot find my file(s) as you can see below:

[simon.dyer]

HI Rosie,  I posted an additional image to demonstrate that it cannot find files, even when searching from All Data

[Andy.Spivey]

Hi @simon.dyer,

Thank you for reporting the issue with your search results - sorry that you are seeing a problem here.  Can you send me a direct message with the email address associated to your Fusion account and we'll take a look and correct the issue?

Thank you!

-Andy

[Andy.Spivey]

Hi @simon.dyer - can you check the search behavior now please?  Are expected files being returned when you search for them?

[simon.dyer]

Hi Andy

Thank you for looking at this problem - how can I assist?

[Andy.Spivey]

Can you please try searching again and see if the results are appearing as expected?  The search indexes were recreated for you hub.

[simon.dyer]

Hello Andy,

Thanks for checking.  Unfortunately problem remains. Im running the Fusion update now - see if that helps.

[Andy.Spivey]

Thank you @simon.dyer - I've asked the team to continue the investigation regarding.

[Andy.Spivey]

Hi @simon.dyer - the team did another pass-through.  Can you check again please?

Thanks!

[simon.dyer]

Hi Andy,

Problem is fixed.  I'm assuming all files can be found now. Is there something we users can do in future if the problem repeats?

[ChrisHeerschap]

I'm seeing this as well. Searching for "Quarq" in All Data returns two items:

Choosing "Show in location" brings me to the folder which shows the thing I was actually looking for - second item - which should have been a match as well:

I've seen the same a couple other times recently but did not note the exact occurrences. Have seen exact matches not show up, and have seen partial matches not show up.

The only fix I've seen mentioned here appears to be messaging @Andy.Spivey - is that still what I'll need to do?

[spivey.andy]

Hi @ChrisHeerschap - thank you for reporting the search issue you are seeing.

Can you send me a direct message with your email and I can look up your hub details?  We will get this looked into for you.

Thank you!

-Andy

[ChrisHeerschap]

Sent, sorry for the duplicate, the first one did not seem to work.

[Andy.Spivey]

No problem - I just noticed I had a different account logged in - got the message though.  I'll loop back once things are addressed.

[Andy.Spivey]

Hi @ChrisHeerschap - can you check search now please?

[ChrisHeerschap]

Still missing the one item - and this is the latest update, I restarted yesterday.