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fusion 360 ne se lance plus

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Anonymous
824 Visites, 11 Réponses

fusion 360 ne se lance plus

Bonjour

j'espère que vous allez pouvoir m'aide et je vais essayer d'être le plus précis possible;

Du jour au lendemain fusion360 ne c'est plus lancé. Je vois le logo fusion360 au debut et puis plus rien, freeze et au bout d'un moment  j'ai " ne répond pas " j'ai un rapport d'erreur qui apparait avec:

 

rapport1 fusion360.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

rapport2 fusion360.PNG

 

 

 

Par la suite j'ai désinstaler proprement Fusion360, suprimer manuelement les restes, donné un coup de ccleaner et fait un nettoyage manuel du registre

J'ai réinstaler fusion360 et ..... freeze, "ne répond pas" le même rapport d'erreur.

Re tout supprimé, re tout instaler en coupant l'antivirus, et re freeze, "ne répond pas" et le même rapport d'erreur.

Je signale au passage que j'ai pas de proxy, que les ports pour Fusion sont ouverts.

j'ai cherché sur les forums mais rien trouvé.

Par contre j'ai trouvé dans le dossier AppData/Local/Autodesk/Autodesk Fusion 360/Logs , un ficher AppLogFile20190610T204035.log et a priory il y a des erreurs?

il est long mais peut être que ça peux aider

Merci pour votre aide.

 

20190610T204036 I Version : 2.0.5818
20190610T204036 I UTC offset : 2
20190610T204036 I Loading configuration from:C:/Users/Alain/AppData/Local/Autodesk/webdeploy/production/d114930713fc09ae573cf2ada6f60182d13cd0ed/Fusion 360.server.config
20190610T204038 I WorkflowTrackManager Initialized with:0 items
20190610T204038 I Disk capacity: 476 387MB Disk free: 178 101MB Percentage free: 37 UIThread: no Time: 0.00072s
20190610T204038 I Workflow start: HTTPClient 1-5cfea425-67dff4f647de4305834d9ba1
20190610T204038 I PROXY: WindowsProxyOptionId set to Automatic ThreadID: 11356, Function: `anonymous-namespace'::logProxyOpIfChanged, Line: 886
20190610T204038 I PROXY: proxy server set to DIRECT ThreadID: 11356, Function: `anonymous-namespace'::logProxyUsedIfChanged, Line: 913
20190610T204038 I AnalyticItemCounts Initialized with:0 items
20190610T204038 I searchAndLoad exec path: C:/Users/Alain/AppData/Local/Autodesk/webdeploy/production/d114930713fc09ae573cf2ada6f60182d13cd0ed/Fusion360.exe
20190610T204038 I Load Feature Toggle Xml:C:/Users/Alain/AppData/Local/Autodesk/webdeploy/production/d114930713fc09ae573cf2ada6f60182d13cd0ed/Fusion/Server/Fusion/Resources/FeatureToggle/FeatureToggle.xml
20190610T204039 I Request(https://ui-dls360.autodesk.com/fusion/version.txt) - workflow: attempt:0 status:200
20190610T204039 I Request(https://a360-statusdashboard.s3.amazonaws.com/autodesk_maintenance.json) - workflow:HTTPClient attempt:0 status:200
20190610T204039 I Workflow start: HTTPClient 1-5cfea426-e625381a7dd74b5196dda2f3
20190610T204039 I Request(https://ui-dls360.autodesk.com/fusion/maintenace_services.txt) - workflow:HTTPClient attempt:0 status:200
20190610T204039 I Load Feature Toggle Xml:C:/Users/Alain/AppData/Local/Autodesk/webdeploy/production/d114930713fc09ae573cf2ada6f60182d13cd0ed/FusionDoc/Server/FusionDoc/Resources/FeatureToggle/FeatureToggle.xml
20190610T204040 I C:\Users\Alain\AppData\Local\Autodesk\webdeploy\production\d114930713fc09ae573cf2ada6f60182d13cd0ed\Applications\Simulation\SimCommon10.dll ThreadID: 8884, Function: DllMain, Line: 22
20190610T204040 I Process attach ThreadID: 8884, Function: DllMain, Line: 23
20190610T204040 I Workflow start: sidepanel 1-5cfea428-ae77338beaba40da9b43c4b1
20190610T204041 I C:\Users\Alain\AppData\Local\Autodesk\webdeploy\production\d114930713fc09ae573cf2ada6f60182d13cd0ed\Applications\CAM360\SimIdealizations10.dll ThreadID: 8884, Function: DllMain, Line: 22
20190610T204041 I Process attach ThreadID: 8884, Function: DllMain, Line: 23
20190610T204043 I Toolbar loader: Stopping...
20190610T204043 I Toolbar loader: Stopped
20190610T204043 I ***startSession: BEGIN
20190610T204043 I the maintenance window is OFF
20190610T204043 I getEntitlement
20190610T204043 I authenticate:begin
20190610T204043 I login start
20190610T204139 I Workflow start: sidepanel 1-5cfea463-d1f5033c194e42479175dc13
20190610T204140 I ServicesHealthStatus: Health Status changed from unknown to operational
20190610T204240 I Workflow start: sidepanel 1-5cfea49f-aed27e0a81d541ffbc0cfcb8
20190610T204340 I Workflow start: sidepanel 1-5cfea4dc-ccc2baad62f04014baca73b9
20190610T204441 I Workflow start: sidepanel 1-5cfea518-38b70a88b125462b8e1a77b0
20190610T204541 I Workflow start: sidepanel 1-5cfea555-1f389df35a66414989bad901
20190610T204642 I Workflow start: sidepanel 1-5cfea592-bdc96d2f51f94405bc039a1a
20190610T204742 I Workflow start: sidepanel 1-5cfea5ce-e4f3464de7274331a465c4ba
20190610T204843 I Workflow start: sidepanel 1-5cfea60b-f53cb8172df642348bc6edfd
20190610T204943 I Workflow start: sidepanel 1-5cfea647-9f68aabaa3d44584b8c2320c
20190610T205044 I Workflow start: sidepanel 1-5cfea684-ab2781df33534ef2a6bdc682
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20190610T205053 E Current thread ID: 11592
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(module:ntdll) File: (filename not available): RtlReleaseSRWLockExclusive
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 3168
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 11236
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 6368
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(module:KERNELBASE) File: (filename not available): WaitForMultipleObjects
(module:IronUtils10) File: (filename not available): Iron::Wait::waitForMultiple
(module:IronUtils10) File: (filename not available): Iron::Wait::wait
(module:IronCore10) File: (filename not available): Iron::IronApplication::checkForDistributedCAMServers
(module:IronCore10) File: (filename not available): Iron::IronApplication::checkForDistributedCAMServers
(module:IronUtils10) File: (filename not available): Iron::Thread::create
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
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20190610T205053 E Current thread ID: 2728
(module:win32u) File: (filename not available): NtUserMsgWaitForMultipleObjectsEx
(module:USER32) File: (filename not available): MsgWaitForMultipleObjectsEx
(module:Qt5Core_Ad_5_9) File: (filename not available): QEventDispatcherWin32::processEvents
(module:Qt5Core_Ad_5_9) File: (filename not available): QEventLoop::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::start
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
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20190610T205053 E Current thread ID: 11428
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(module:Qt5Core_Ad_5_9) File: (filename not available): QEventLoop::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::start
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 6936
(module:win32u) File: (filename not available): NtUserMsgWaitForMultipleObjectsEx
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(module:Qt5Core_Ad_5_9) File: (filename not available): QEventDispatcherWin32::processEvents
(module:Qt5Core_Ad_5_9) File: (filename not available): QEventLoop::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::start
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 620
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(module:Qt5Core_Ad_5_9) File: (filename not available): QEventLoop::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::exec
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::start
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 11864
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(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): IsSandboxedProcess
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 11544
(module:ntdll) File: (filename not available): NtRemoveIoCompletion
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(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
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20190610T205053 E Current thread ID: 8928
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(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 7208
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(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 8272
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(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
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20190610T205053 E Current thread ID: 10684
(module:ntdll) File: (filename not available): NtWaitForSingleObject
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(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
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(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 8228
(module:ntdll) File: (filename not available): NtRemoveIoCompletion
(module:KERNELBASE) File: (filename not available): GetQueuedCompletionStatus
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 13208
(module:ntdll) File: (filename not available): NtRemoveIoCompletion
(module:KERNELBASE) File: (filename not available): GetQueuedCompletionStatus
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::FaviconManager::qt_metacast
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 2712
(module:ntdll) File: (filename not available): ZwWaitForAlertByThreadId
(module:ntdll) File: (filename not available): RtlSleepConditionVariableSRW
(module:KERNELBASE) File: (filename not available): SleepConditionVariableSRW
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 5600
(module:ntdll) File: (filename not available): NtWaitForSingleObject
(module:KERNELBASE) File: (filename not available): WaitForSingleObjectEx
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 9772
(module:ntdll) File: (filename not available): ZwWaitForAlertByThreadId
(module:ntdll) File: (filename not available): RtlSleepConditionVariableSRW
(module:KERNELBASE) File: (filename not available): SleepConditionVariableSRW
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::UserScript::isNull
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 11316
(module:ntdll) File: (filename not available): NtWaitForSingleObject
(module:KERNELBASE) File: (filename not available): WaitForSingleObjectEx
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 1048
(module:ntdll) File: (filename not available): NtWaitForSingleObject
(module:KERNELBASE) File: (filename not available): WaitForSingleObjectEx
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 9516
(module:ntdll) File: (filename not available): NtRemoveIoCompletion
(module:KERNELBASE) File: (filename not available): GetQueuedCompletionStatus
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 5868
(module:win32u) File: (filename not available): NtUserMsgWaitForMultipleObjectsEx
(module:USER32) File: (filename not available): MsgWaitForMultipleObjectsEx
(module:Qt5Core_Ad_5_9) File: (filename not available): QEventDispatcherWin32::processEvents
(module:Qt5Core_Ad_5_9) File: (filename not available): QEventLoop::exec
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::ColorChooserController::initialColor
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 2960
(module:ntdll) File: (filename not available): NtWaitForSingleObject
(module:KERNELBASE) File: (filename not available): WaitForSingleObjectEx
(module:nvoglv64) File: (filename not available): DrvValidateVersion
(module:nvoglv64) File: (filename not available): (function-name not available)
(module:nvoglv64) File: (filename not available): (function-name not available)
(module:nvoglv64) File: (filename not available): DrvValidateVersion
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 2100
(module:ntdll) File: (filename not available): NtWaitForMultipleObjects
(module:KERNELBASE) File: (filename not available): WaitForMultipleObjectsEx
(module:KERNELBASE) File: (filename not available): WaitForMultipleObjects
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::msleep
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 4064
(module:ntdll) File: (filename not available): ZwWaitForAlertByThreadId
(module:ntdll) File: (filename not available): RtlSleepConditionVariableSRW
(module:KERNELBASE) File: (filename not available): SleepConditionVariableSRW
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 3348
(module:ntdll) File: (filename not available): ZwWaitForAlertByThreadId
(module:ntdll) File: (filename not available): RtlSleepConditionVariableSRW
(module:KERNELBASE) File: (filename not available): SleepConditionVariableSRW
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): GetHandleVerifier
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:Qt5WebEngineCore_Ad_5_9) File: (filename not available): QtWebEngineCore::initialize
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 4020
(module:ntdll) File: (filename not available): NtWaitForMultipleObjects
(module:KERNELBASE) File: (filename not available): WaitForMultipleObjectsEx
(module:KERNELBASE) File: (filename not available): WaitForMultipleObjects
(module:nvoglv64) File: (filename not available): DrvPresentBuffers
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 324
(module:ntdll) File: (filename not available): NtWaitForSingleObject
(module:KERNELBASE) File: (filename not available): WaitForSingleObjectEx
(module:Qt5Core_Ad_5_9) File: (filename not available): QWaitCondition::wait
(module:Qt5Core_Ad_5_9) File: (filename not available): QThreadPoolPrivate::reset
(module:Qt5Core_Ad_5_9) File: (filename not available): QThread::start
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Current thread ID: 13076
(module:ntdll) File: (filename not available): NtWaitForMultipleObjects
(module:KERNELBASE) File: (filename not available): WaitForMultipleObjectsEx
(module:CRYPT32) File: (filename not available): CertRemoveStoreFromCollection
(module:KERNEL32) File: (filename not available): BaseThreadInitThunk
(module:ntdll) File: (filename not available): RtlUserThreadStart

20190610T205053 E Total thread counts is 59
20190610T205053 E Current Document/Asset information is as following when program got crashed:

There is no active document
20190610T205053 E The recent operations of commands/requests are as following:

 

 

11 RÉPONSES 11
Message 2 sur 12
patrick.emin
en réponse à: Anonymous

Bonjour @Anonymous pour ce genre de problème, merci de contacter l’assistance: Contacter l'assistance | Autodesk Knowledge Network 

 


Patrick Emin animateur de la communauté francophone


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Message 3 sur 12
Anonymous
en réponse à: Anonymous

Bonjour Patrick.emin

C'est bien s'avoir marqué que le problème est résolu, mais c'est pas le cas, je ne peux toujours pas utiliser fusion 360. J'ai contacter le support comme vous me l'avez demandé mais le support ne m'a toujours pas contacter.

Et peux être que je ne suis pas le seul à avoir ce problème et que ceux qui l'ont, aimeraient peut être connaitre la solution si elle existe.

Message 4 sur 12
patrick.emin
en réponse à: Anonymous

Bonjour @Anonymous ; désolé, votre demande n'ayant pas trouvé de réponse de la part de la communauté pendant six jours, la seule solution envisageable pour moi était de contacter le support technique Autodesk.

J'ai retiré le marquage comme solution de ma réponse, votre question est donc toujours ouverte. Merci de nous donner des nouvelles dès que vous en aurez.


Patrick Emin animateur de la communauté francophone


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Message 5 sur 12
Anonymous
en réponse à: Anonymous

Merci @patrick.emin 

Je ne manquerais pas de partager la solution dès que je l'ai. Mais je vais pas attendre trop longtemp si d'ici le 1 Juillet j'ai toujours pas eu de contact avec le support technique pour m'aider à trouver une solution à mon problème, je vous préviendrais pour fermer le post et j'irais voir pour utiliser d'autre logiciel autre que fusion 360.

Message 6 sur 12
alex.ultra
en réponse à: Anonymous

Bonjour, vu les démarches que vous avez déjà faites, je pense que le soucis peut être matériel, je pense notamment à la mémoire vive. Sur les gros projets, gourmands en mémoire, il arrive que Fusion freeze, avec la mention "pas de réponse" puis au bout d'un moment il fini le chargement.

Message 7 sur 12
JeromeBriot
en réponse à: alex.ultra

Bonjour,

 

j'ai comparé le log avec celui généré sur ma machine et le problème provient de ces lignes :

 

20190610T205053 E Main thread ID: 8884
(module:NsBase10) File: (filename not available): Ns::SoftwareVersion::VersionInfo::VersionInfo
(module:NsBase10) File: (filename not available): Ns::OS::dumpAllCallStacksInfo
(module:NsBase10) File: (filename not available): Ns::CERWrapper::dumpAppDataToLog
(module:NsBase10) File: (filename not available): Ns::CERWrapper::crash
(module:NsBase10) File: (filename not available): Ns::OS::NetworkMonitor::operator=
(module:KERNELBASE) File: (filename not available): UnhandledExceptionFilter
(module:ntdll) File: (filename not available): memset
(module:ntdll) File: (filename not available): _C_specific_handler
(module:ntdll) File: (filename not available): _chkstk
(module:ntdll) File: (filename not available): RtlWalkFrameChain
(module:ntdll) File: (filename not available): KiUserExceptionDispatcher

 

En cherchant sur le forum, j'ai fini par trouver une discussion avec des messages d'erreur similaires : Fusion not startiing beyond user logon.

 

Peut être une piste ?

 

Message 8 sur 12
Anonymous
en réponse à: alex.ultra

Bonjour @alex.ultra 

Je ne pense pas que ce soit matériel car j'utilise sans aucun problème Photoshop, After Effect, en terme de logiciel et le jeu ARK qui à la réputation de ne pas être optimisé.

Ce problème est apparu du jour au lendemain et depuis toutes les procédures que j'ai pu trouvé n'ont rien fait.

 

Message 9 sur 12
Anonymous
en réponse à: JeromeBriot

Bonjour@JeromeBriot 

Merci d'avoir fait ce comparatif. J'ai jeté un oeil sur le lien mais malheuresement pour moi ça ne fonctionne pas

Message 10 sur 12
alex.ultra
en réponse à: Anonymous

Ton antivirus?

T'as essayer une restauration système avant le bug?

Message 11 sur 12
Anonymous
en réponse à: alex.ultra

Oui @alex.ultra  j'ai tout essayer mais je fait pas reinstaler mon W10 pour qu'1 logiciel fonctionne.

Comme rien n'y fait et que personne de Autodesk ne répond, je laisse tomber. Je désintalle fusion 360 et je vais utiliser un autre logiciel qui lui fonctionne sur mon PC.

 

@patrick.eminpouvez -vous clore le sujet merci

Message 12 sur 12
patrick.emin
en réponse à: Anonymous

Bonjour @Anonymous , ok je clos le sujet.


Patrick Emin animateur de la communauté francophone


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