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Please stop new development and focus on bug fixing until Fusion 360 Electronics is stable

robert
Contributor

Please stop new development and focus on bug fixing until Fusion 360 Electronics is stable

robert
Contributor
Contributor

Having made the painful migration from Eagle to Fusion 360 Electronics a few months ago I have seen my productivity plummet due to two main issues:

 

1. The software is not stable and crashes often for different reasons.

2. The software is extremely sluggish particularly when working with large libraries.

 

There is apparently a known bug when auto save crashes Fusion 360 that is supposed to be addressed with a January release.  fwiw my work around for this when editing a library is to only have the library open and close it when done.  Editing with libraries and electronics files open at the same time causes frequent crashes.  I wish this was the only time I experienced crashes but is is unfortunately not.

 

The performance of Fusion 360 and the productivity killing crashes are a major issue that I wish Autodesk would focus on.

 

In my opinion Autodesk should stop all new feature development and focus the team on identifying and fixing bugs until the product is stable.

 

Please chime in if you have similar issues.

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jorge_garcia
Autodesk
Autodesk

Hi @robert,

 

Let's try to nail down what you are running into specifically. General issues without reproducible steps are more difficult to fix than a concrete example that can be reproduced.

 

You mention getting crashes often, if you had to quantify it would you say it's every day, once a week, once a month, etc? Do you notice it happening with a certain operation or action? 

You mention a large libraries? What are we talking about here? I library that is MBs in size with hundreds maybe thousands of components? Would you be willing to share that library with us to diagnose the issue?

 

Let me know if there's anything I can do for you.

 

Best Regards,



Jorge Garcia
​Product Support Specialist for Fusion 360 and EAGLE

Kudos are much appreciated if the information I have shared is helpful to you and/or others.

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
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robert
Contributor
Contributor

Hi Jorge,

 

Thanks for your response.  I have spent a fair bit of time with support.  I have submitted all my crash reports.  Today I experienced about 5 to 10 crashes.  It happens as least once or twice a day when I am using it.  This has been the case for months. There is not normally a pattern I can detect but today I had to break the link to my 3D model and reestablish it to stop the crashes occurring. I also made the mistake of leaving a library open and that caused a crash as usual.   I can go into detail as I have done with support in the past but this is not a unique and specific problem that I have.  I am happy to share my libraries.  Crashes happens with many of them.  Just search for crash in your forum and see how many times this comes up.  I could spend time with your support again as I have done before, and I do appreciate your help, but I still think you have a major stability problem with your Fusion 360 Electronics software in general. 

 

It just simply should not crash anywhere near as often as it does and I am happy to be proven wrong but I do not think this is an issue specific to my setup.

 

I really believe your team should focus on quality until Fusion Electronics is up to the standard of the rest of your products.

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HelenChen-ElectronicsQA
Autodesk
Autodesk

Hi @robert ,

 

Sorry to hear that you're having trouble.

In order to help to identify the problem, could you please share any crash report ID you have? Or please send private message to me about the email address you used to send the crash report? We will check the issues one by one to see what's wrong.

 

It would be great if you could send the libraries which have problem to us via private message too, because some issues might be file specified due to different settings. 

 

Much appreciated and thank you so much for your help in advance.

So sorry for any inconvenience again.

 

Best regards,

Helen

 



Helen Chen
Principle QA for Fusion 360 Electronics
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robert
Contributor
Contributor

Thanks for the follow up. I sent you a PM Helen. Thanks for offering to solve my problem.  Maybe this is something unique to me, and there is only one issue causing repeated crashes, but they seem to occur under different circumstances and so I unfortunately doubt it.

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cory_
Participant
Participant

I too have had similar crashing, and it's particularly frustrating as it happens specifically upon saving, meaning that it's exactly where you've just made changes you feel are worth saving.

This happened also in relation to linked Schematic + Board Layout + 3d Model. I don't remember precisely the steps but I found I had to close the 3d model before saving or it would crash basically every other time, which is mind bogglingly unacceptable and was immensely frustrating until I figured out that workaround.

I've just started using the electronics side of Fusion after mainly using it for CAD and this type of bugbear is frustratingly common within the ECAD side of Fusion in comparison to the CAD side.

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robert
Contributor
Contributor

Thanks for letting me know that I am not the only person with Fusion 360 Electronics issues.  I will try your work around.

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HelenChen-ElectronicsQA
Autodesk
Autodesk

Hi @robert ,

 

Thank you very much for your private message.

We checked the crash reports you sent to us, so sorry that you have those problems!

 

The most frequent crash issue you hit is about library indeed, which is going to be fixed soon.

Do you mind trying the latest Fusion Insider build from this Insider Program? The Insider build has had the fix about the library you met. 

https://www.autodesk.com/campaigns/fusion-360/insider-program?us_oa=dotcom-us&us_si=2d8e6af6-695b-44... 

 

As for other 4 crash reports you met in the past month, I will contact you in private message.

Thank you so much for your help!

 

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
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