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Fusion 360 Crashing on Start Up

22 REPLIES 22
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Message 1 of 23
RCBakerBorn
574 Views, 22 Replies

Fusion 360 Crashing on Start Up

I have been off work for a week.

I came back and tried to open Fusion 360 a half dozen times, only to see this dialog box every time.

Is Fusion 360 down again?

 

RCBakerBorn_0-1689093271478.png

 

22 REPLIES 22
Message 2 of 23

@RCBakerBorn Can you please submit these reports and you should get a report ID. please paste the report ID here.

Also, you can run the Fusion service utility and run a repair Fusion 360 to see if that helps. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 3 of 23

I do not get a report ID. I get this.

 

RCBakerBorn_0-1689094269376.png

 

Below is a speed test for the network.

RCBakerBorn_1-1689094365354.png

 

Message 4 of 23
RCBakerBorn
in reply to: RCBakerBorn

Trying to run Repair Fusion 360 now.
Message 5 of 23
RCBakerBorn
in reply to: RCBakerBorn

... not responding...

Message 6 of 23
RCBakerBorn
in reply to: RCBakerBorn

Now

 

RCBakerBorn_1-1689094940299.png

 

Message 7 of 23
RCBakerBorn
in reply to: RCBakerBorn

Updates

 

RCBakerBorn_0-1689095042639.png

 

RCBakerBorn_1-1689095054718.png

 

Message 8 of 23

@RCBakerBorn Looks like a permission error. Can you follow the guidelines from this article? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Fusion-360-WinErro...


Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 9 of 23
RCBakerBorn
in reply to: RCBakerBorn

These are the current security settings. It looks like there is full access for everyone.

 

RCBakerBorn_1-1689097435586.png

 

 

Message 10 of 23
RCBakerBorn
in reply to: RCBakerBorn

More Information for diagnosing maybe?

 

RCBakerBorn_0-1689103093988.png

 

 

 

Message 11 of 23

@RCBakerBorn Thanks for the log files. Taking a look now. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 12 of 23

@RCBakerBorn The logs shows that you are on build 2.0.16265 which is from last year. Can you please do the below for me? 

1. Close Fusion 360
2. Delete the shortcut that you are using to launch Fusion 360 (Important)
3. Go to Add/remove Programs - Select Fusion 360
4. Modify
5. This will launch the Fusion service utility
6. Uninstall Fusion 360/Re-install Fusion 360
7. This will take you to the latest version
8. This will also generate a new shortcut that you can use for launching the program

This should take you to the latest 2.0.16490 and this should get you moving forward. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 13 of 23

Hey Rajkumar,

 

I deleted the shortcut

I went to Add/Remove programs/Fusion 360, and clicked on Modify

The Service utility opened

I only see Uninstall Fusion 360 in the service utility

There is no Uninstall/Install in the service utility

 

Will Fusion 360 automatically install when uninstall is done?

 

Message 14 of 23
RCBakerBorn
in reply to: RCBakerBorn

I tried Uninstall from the Fusion 360 Service utility Menu and it says (not responding)

Then when i click again, it asks if I want to close the program.

I clicked on the wait for program to respond several times and it keeps popping back up. So I close it.

 

 

 

RCBakerBorn_0-1689179070288.png

 

 

 

Message 15 of 23

@RCBakerBorn In the service utility can you run the Repair Fusion 360? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 16 of 23
RCBakerBorn
in reply to: RCBakerBorn

When I try to do that is also says not responding. Then it repeats the same dialog box as trying to uninstall.

 

RCBakerBorn_0-1689180253082.png

 

RCBakerBorn_1-1689180267413.png

 

Message 17 of 23
RCBakerBorn
in reply to: RCBakerBorn

When I try to uninstall from the add/remove apps menu I get this.

 

RCBakerBorn_2-1689180326453.png

 

Message 18 of 23

@RCBakerBorn One more thing to try out is to restart the machine and then do the repair. Wondering if there are multiple exes running in the background. If this does not work, then I have another option to try out. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 19 of 23
RCBakerBorn
in reply to: RCBakerBorn

So the program is uninstalled. But no auto install.

Do we download fresh from Autodesk's website?

Message 20 of 23

@RCBakerBorn The repair does an automatic install as well. If you have manually uninstalled then yes you have to install the product again. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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