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Crashes when trying to open PCB document

26 REPLIES 26
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Message 1 of 27
dsgrover
853 Views, 26 Replies

Crashes when trying to open PCB document

I'm currently using Fusion 360 on an M1 MacBook Pro. I created an electronics schematic, but when I try to create a PCB from the schematic (either by pressing the board icon in the design tab or by pressing command-2), a new black window opens, and I get an error from Autodesk. There is no error code, I am only able to report the error, but this problem keeps occurring. I have reinstalled the program to no avail - the program still crashes every time I try to create a pcb document from my schematic. Is there a way I can fix this? 

26 REPLIES 26
Message 2 of 27

Hi @dsgrover ,

 

Sorry to hear that you're having trouble.

We have M1 and M2, but not notice this issue by ourselves.

Is this issue happening for all ecad files including new schematic and switch to board file? Or is this happening for specified file only?

If this is specified file only, do you mind share your file with us for investigating?

I will send private message to you for the contact info.

 

Thank you.

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 3 of 27
jorge_garcia2
in reply to: dsgrover

Hi @dsgrover,

 

I hope you're doing well. I wanted to ask, when you switch to the PCB are there already components in your schematic? If there are, can you try doing it with a blank schematic?

Perhaps there is component that has an imperfection that causes the board to fail. Just a thought.

 

Let me know if there's anything else I can do for you.

 

Best Regards,



Jorge Garcia
​Product Support Specialist for Fusion 360 and EAGLE

Kudos are much appreciated if the information I have shared is helpful to you and/or others.

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Message 4 of 27
johnZKMBD
in reply to: jorge_garcia2

I have the same issue - M1 MacBook Pro - OS X 13.2.1 - when ever trying to create a new pub I get this error.  I have not created any schematics or referenced any existing documents-  this is a clean install and trying to create a PCB in fusion 360 for the first time

Message 5 of 27

Hi @johnZKMBD ,

 

So sorry to hear that you're having trouble.

Do you mind taking the screenshot of the error you are seeing when creating PCB file?

At the meanwhile, we are upgrading our M1 machine to 13.2.1, will keep you be posted.

 

Thank you.

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 6 of 27

Hi @johnZKMBD ,

 

I just upgraded M1 to 13.2.1, and in the latest Fusion Prod build 2.0.15509, I am able to create board file and schematic file successfully without error.

If you new ECAD project file > New schematic file directly > it will have no board outline generated, the canvas of board file is in black which is correct. But if you continued to create a new schematic file for the project > then you will see there is board outline generated in board file automatically.

 

It would be great if you could share the screenshot of the error message you met when creating PCB file. Thank you.

 

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 7 of 27
ubunibme
in reply to: dsgrover

I was also experiencing this on my MacBookPro M1 / 13.2.1 / Fusion 2.0.15509.

steps to crash:

   new electronic design

   new schematic

   switch to PCB document

   screen switch to black background for a moment then .... kaboom.

I noticed I had a document open; after the last crash (from the above). I had to force quit Fusion 360, at this point, i.e., it was still running but with no window or menu. After restarting Fusion 360, the above sequence worked without problem ?!?  So maybe a thorough quit and reboot might work.

Message 8 of 27

Hi @ubunibme ,

 

Sorry to hear that you're having trouble too.

In our test environments, we have M1 and M2 but we cannot reproduce the crash by ourselves unfortunately.

Is it possible that it's your first time to run Fusion Electronics in M1 which has the issue? 

Did you run Fusion Electronics in the same M1 in the past? Have you had issue ago?

 

Thanks for checking.

Best regards,

Helen

 



Helen Chen
Principle QA for Fusion 360 Electronics
Message 9 of 27
ubunibme
in reply to: dsgrover

@HelenChen-ElectronicsQA, you are right, I'm a newb to Fusion electronics. I had started a schematic without initially syncing to a 2D layout, so that might have put F360 in a weird state. Current project, lots of edits and flipping between views, is working without a hitch.

Message 10 of 27

Hi @ubunibme , 

 

Thank you very much for your confirmation.

We tried on new M1 13.2.1 with new account, still no luck to reproduce it yet. Not sure what things caused that issue.

 

Hi @dsgrover , @johnZKMBD , 

May we know whether you also were the first time to try Fusion Electronics when hit the crash issue? 

 

Looking forward to your feedback.

Thank you.

 

Best regards,

Helen

 



Helen Chen
Principle QA for Fusion 360 Electronics
Message 11 of 27

Brand new fusion 360 install and first time creating an electronics project

Fwiw I have a case being invested with autodesk support

I tried the repair utility as well no improvement, and have sent through
crash loga
Message 12 of 27

Hi @johnZKMBD , @dsgrover , @ubunibme ,

 

Thank you all very much for your reports and comments.

We are able to reproduce this issue with brand new Mac M1 13.2.1 with new installed Fusion now.

 

Before this issue is fixed, the current workaround is to restart Mac OS and relaunch Fusion which works for us.

Could you please try this workaround if you haven't done yet?

Hope it helps.

 

So sorry for any inconvenience!

I will keep you be posted once we have a fix about this one. 

 

Looking forward to your feedback.

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 13 of 27
ubunibme
in reply to: dsgrover

@HelenChen-ElectronicsQA , awesome! Thank you for sticking with this.

Message 14 of 27

Hi @ubunibme , @dsgrover , @johnZKMBD ,

 

We have a fix in latest Insider build 2.0.15763, if you want to try the fix you could apply for joining in our Insider program to get the build. More details about the Insider Program could be found here:

Want to get early access to new functionality? Become a Fusion 360 Insider - Autodesk Community - Fu...

 

Looking forward to your feedback.

Thank you!

 

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 15 of 27
johnZKMBD
in reply to: ubunibme

It started working this afternoon, not sure what did it, though it is now
working.
Message 16 of 27

Hi @dsgrover , @johnZKMBD , @ubunibme ,

 

Hope all is well!

 

Good news that latest Fusion production 2.0.15775 is released today, which has a fix about the issue you reported.

Could you please upgrade to latest version and try again?

Hope it helps.

 

Hope you have a great day!

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 17 of 27
jkardach3R2M3
in reply to: dsgrover

Have the same issue.  I'm using an iMac M1, 16Gbytes DRAM:

Fusion 360 2.0.16486 x86_64 [Rosetta 2]
Active Plan: Subscription
macOS 13.4 (22F66) on iMac21,1

 

Very consistent crash, though seems to work doing normal solids work, just the electronic design seems really bad.

1.  Reboot MacOS (macOS 13.4, Ventura)

2.  Create new Electronics Design

3.  Create New Schematic (empty)

4.  Switch to PCB document

5.  Crash

 

I'm not a total new-be to Electronics Design, but it's been a while and things change so much I was going by this tutorial video: "Fusion 360 Electronics for Beginners: Project Setup | Autodesk Fusion 360", and I crash basically at 2:43 where he "Creates the PCB Document".  It crashes before I can even give the project a name.

Message 18 of 27
jorge_garcia2
in reply to: dsgrover

Hi @jkardach3R2M3 ,

 

I'll pass this along to our QA team for testing. @HelenChen-ElectronicsQA could you verify if everything is behaving as expected with the mac release of Fusion 360?

 

Let me know if there's anything else I can do for you.

 

Best Regards,



Jorge Garcia
​Product Support Specialist for Fusion 360 and EAGLE

Kudos are much appreciated if the information I have shared is helpful to you and/or others.

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Message 19 of 27

Hi @jkardach3R2M3,

 

Sorry for any inconvenience.

Could you please try below steps to see whether it's OK for you or not?

1. Close Fusion

2. Delete ~/Library/Preferences/com.autodesk.fusion360.plist

3. Launch Fusion

4. Try the steps it crashed ago to see how's the result now.

 

Additionally, you could also try to uncheck the "Enable GPU Render" from Preferences dialog and new file to have a try again.

Screen Shot 2023-06-16 at 08.58.03.png

 

Looking forward to your feedback.

Best regards,

Helen



Helen Chen
Principle QA for Fusion 360 Electronics
Message 20 of 27
jkardach3R2M3
in reply to: dsgrover

Hi,

 

The first suggestion worked, deleting 

    ~/Library/Preferences/com.autodesk.fusion360.plist

I was able to:

1. create a electronics design

2. create a schematic

3. switch to a PCB circuit

4. and save the project

 

Have not gotten this far before.  Thank-you!

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