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ACTION REQUIRED: We have identified an issue that could impact your data

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keqingsong
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ACTION REQUIRED: We have identified an issue that could impact your data

May 24, 2021 update:
 

We released a new product update (v 2.0.10244) includes important fixes to the recent data issues where some design documents exhibited missing thumbnails and/or failed to open due to “unresolved components”. If you haven’t updated Fusion 360 yet, we urge you to go through the following 3 steps:  

  1. Save your existing work. 
  2. Restart Fusion 360 to get the latest update. 
  3. After update is successful, follow the steps outlined in the Support Article.  

If you are still experiencing the issues described, please contact us using the details provided in the support article

 

___

 

Since mid-April, we’ve received a few reports from the community regarding an “unresolved component” error message. This means you were not able to open design documents containing externally referenced parts or derived parts, and the design documents themselves were stuck in an “unavailable” state.  

 

We are currently seeing a very small percentage of the community hitting this issue, but due the potential impact on your ability to access your design documents and potential data corruption , we want to make you aware and provide mitigation steps. To help reduce potential data corruption, we advise that you immediately follow the steps outlined in the support article below 

 

>>Support Article<< 

 

Our team is actively working on fixing this issue as quickly as possible, and this effort is our highest priority. We are also conducting a deeper investigation into the root cause of the issue so we can prevent it from happening again in the future. We understand that data access is paramount to you, as it is also paramount to us. We sincerely apologize for the inconvenience this is causing to your work, and we will keep you posted on our progress. Thank you for your support and understanding. 


Keqing Song
Autodesk Fusion Community Manager
Portland, Oregon, USA

Become an Autodesk Fusion Insider



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Message 2 of 2
keqingsong
in reply to: keqingsong

Hey all, Brian Repp made a clarifying post in the other categories around what the call-to-action meant. Check it out here: 

https://forums.autodesk.com/t5/fusion-360-design-validate/action-required-we-have-identified-an-issu...

 


Keqing Song
Autodesk Fusion Community Manager
Portland, Oregon, USA

Become an Autodesk Fusion Insider



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