error opening 3D model of electronic component

error opening 3D model of electronic component

NAGYANDRASVUN8L
Participant Participant
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Message 1 of 4

error opening 3D model of electronic component

NAGYANDRASVUN8L
Participant
Participant

I receive this error message, when I try to open one of my existing component's 3D model in my own component library in Eagle or on the web:

{"error":{"message":"Error making request |statusCode: 403| url: https://colab.circuits.io/api/v1/doc/circuits/cs:1509560477482:fc8a4dfb-323d-4e44-8f64-841925f94da8|body: Forbidden: access credentials incorrect. error id:a5d88a96-5de2-4ebf-a3b6-401821a0c3b7","code":403,"status":500}}

 

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Message 2 of 4

RichardHammerl
Community Manager
Community Manager

Hi @NAGYANDRASVUN8L ,

 

could you please check if you are able to login to your library.io account?  Does this work? 

 

Thank you and best regards,

Richard Hammerl

Autodesk
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Message 3 of 4

Taylor.Chris
Autodesk
Autodesk

This is likely an issue with our system, thanks for reporting it, we are investigating.

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Message 4 of 4

colin_taylor
Autodesk
Autodesk

Hi @NAGYANDRASVUN8L 
We have found the issue and it should be resolved now.  Please let us know if this is working for you now.


Colin Taylor
Software Engineer
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