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Trouble saving files

3 REPLIES 3
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Message 1 of 4
rstehlik_12
129 Views, 3 Replies

Trouble saving files

I have had a couple students that get error messages when they try to save a file. It simply says "Cannot be saved"

I verified that the computer was connected to the internet. Is there any other reason this might be happening?

 

rstehlik_12_1-1665511375905.png

 

When trying to open the file in question, they get the following message:

rstehlik_12_2-1665511457835.png

 

It's pretty disconcerting to not be able to save your work. If this happens again, are there any workarounds?

Thanks,

Rob

 

3 REPLIES 3
Message 2 of 4
dan.banach
in reply to: rstehlik_12

@rstehlik_12 

Sounds like the Cup file is referenced into the assembly and the Cup file had an issue when uploading. Please try the following:

  1. In the Data Panel, expand the versions of the Cup file.
  2. Click the 3 dots to the right of a previous version and click Open from the menu.
  3. Then under the File menu click Save As Latest. This will create a new version.
  4. Open the assembly file, and see if you can save the assembly.

If this doesn't work try the following:

  1. Open the the assembly.
  2. Right-click on the referenced Cup file and click Break Link.
  3. Save the file.

Keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 4
rstehlik_12
in reply to: dan.banach

Hi Dan,

It's not an assembly file, but I will try opening a previous version and saving it as the latest. 

Rob

Message 4 of 4
dan.banach
in reply to: rstehlik_12

Hi @rstehlik_12 

Were you able to promote a previous version and then save the file?

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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