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screen freezes when printing

7 REPLIES 7
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Message 1 of 8
j3ng2ST98
300 Views, 7 Replies

screen freezes when printing

i'm just trying to print a drawing to a printer, nothing fancy.  the screen grays a bit and i'm frozen.  logging off doesn't help, logging into another device justs brings me back to the same frozen screen.  i'm frozen until the session ends.  any suggestions?  security issue?  thanks

7 REPLIES 7
Message 2 of 8
dan.banach
in reply to: j3ng2ST98

Hi @j3ng2ST98 

Sorry that you're having this issue. A few questions and suggestions.

  1. Are you running Fusion from a Windows, Mac, or a browser?
  2. Does this happen for all drawings or just one? If just one, please send us a link to the file How to share a Fusion 360 design.
  3. Does this happen on one computer or multiple?
  4. What version of Fusion are you running? On the top-right corner of the screen click on ? > About. The current version is 2.0.15050.
  5. Update the video drivers for the computer.
  6. Ensure all the Windows updates have been installed.
  7. Restart the computer.

Keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 8
j3ng2ST98
in reply to: dan.banach

i am running the current version of fusion 360 online on a windows pc. i cannot tell if it is updated because it is a school computer. i tried twice and the same thing happened, however, to experiment, i tried a random print from a student desktop and it didn't crash, but of course because of network security it didn't point to an actual location to print the pdf or xps/f?. and anywhere that was accessible was actually inaccessible because of permissions. THANKS for trying to help me.

i do have a physical networked printer in my room, is it possible that something like that can be connected to fusion 360 online?
Message 4 of 8
kellings
in reply to: j3ng2ST98

Hi @j3ng2ST98 You can tell what version you are running by clicking the ? in the upper right hand corner of the screen and then choosing About

About.png

 

You will then see the build number in the following dialog. 

Version.png

 

If you are running Fusion Online in a browser, it is always up to date. If you are running Fusion on local machines, it may or may not be updated depending on if you are using the lab install for a class room which has to be manually updated, or the standard version of Fusion which will auto-upate. 

 

Just to verify, you are using the online version of Fusion, correct? 

 

Thanks,

 

Kevin

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 8
dan.banach
in reply to: j3ng2ST98

Hi @j3ng2ST98 
Thanks for the additional information. When exporting data Fusion 360, it usually looks for local data, which isn't available with Fusion Online (when running Fusion 360 online, local is the virtual environment).

 

But you should be able to pint from Fusion Team (where Fusion 360 data is stored). Please try the following.

  1. Go to https://login.autodesk360.com and sign in using your Autodesk ID.
  2. Open the drawing.
  3. On the bottom-right of the screen click the Print icon
    danbanach_0-1674766518768.png
  4. If your printer is available, it should show in the list. Here is what I see.

danbanach_1-1674766649854.png

For reference here is a link to Browser access to Fusion 360 FAQ.

 

Hope this helps.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 6 of 8
j3ng2ST98
in reply to: j3ng2ST98

this was an awesome fix, now, will this method also work for my student accounts?

Message 7 of 8
kellings
in reply to: j3ng2ST98

Good. Glad to hear that worked out for you. Yes, this method will also work for your students as well. 

Let us know if you run into any other issues. 

Thanks,

Kevin 
Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 8 of 8
kellings
in reply to: kellings

Sorry. Was replying from a phone. Didn’t mean for the reply to come back formatted like that. 

Kevin 

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.

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