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Save button grayed out

12 REPLIES 12
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Message 1 of 13
schirmers28H
267 Views, 12 Replies

Save button grayed out

The save button is grayed out, (I am not education edition) so I am supposed to be able to save, but I can't. All my friends/classmates have no issues, so I am reaching out for solutions.

Screenshot 2023-09-05 at 13.51.46.png

Screenshot 2023-09-05 at 13.51.57.png

12 REPLIES 12
Message 2 of 13
dan.banach
in reply to: schirmers28H

Hi @schirmers28H 

From the screen capture it doesn't look like you have a valid license of Fusion. Are you a student?

 

To acquire or renew a Fusion 360 Education license, do the following.

  1. Sign into the Autodesk Education site and if needed verify your eligibility.
  2. On the Individual tab, on the Fusion 360 product card click "Get product".

danbanach_0-1693924687933.png

 

  1. Then click "ACCESS".

danbanach_1-1693924687934.png

 

  1. Launch Fusion 360 (if you're running Fusion from a browser, you can cancel the install).
  2. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

danbanach_2-1693924687934.png

 

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 13
schirmers28H
in reply to: schirmers28H

Screenshot 2023-09-07 at 14.31.21.png

I do have the education license, which is why I am confused. I have tried updating, logging out and then back in, but nothing works. 

Message 4 of 13
dan.banach
in reply to: schirmers28H

Hi @schirmers28H 

What is the version of Fuion that is installed? On the top-right corner of the screen click on the ? > About

 

Can you Export a .f3d file. From the File menu > Export?

 

Can you try to Reset Fusion from the Fusion 360 Utility Service? See: Overview of Reset Fusion 360 Command from Fusion 360 Service Utility. Since you may have locally cached file, when resetting Fusion, I’d recommend checking the options (Keep offline user cache, Keep user credentials).

 

Let us know what you find out.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 13
schirmers28H
in reply to: dan.banach

Despite trying all of those steps/options, none of them work. Attracted below is a screenshot of the version. As for trying to export, I am unable to even get to the menu, with export being grayed out.

Screenshot 2023-09-10 at 16.38.21.png

 

Screenshot 2023-09-10 at 16.37.17.png

Message 6 of 13
dan.banach
in reply to: schirmers28H

Hi @schirmers28H 

Thanks for the screen captures.

Can you confirm that you're running Fusion on a Mac / Apple silicon computer with an M-series chip?

Is the graphics card driver updated?

Please post a screen capture that shows the entire Fusion screen?

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 7 of 13
schirmers28H
in reply to: dan.banach

Screenshot 2023-09-11 at 6.18.09.png

 I use a apple M1 (2020), with 8 Gb of ram/memory. 

Message 8 of 13
kellings
in reply to: schirmers28H

Hi @schirmers28H Could you go to your data panel and take a screen shot with that open and post it here please? 


Another possible thing to try. You will find a Fusion 360 Service Utility. You might try using that to run a repair install to see if something wasn't installed correctly the first time. 

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 9 of 13
schirmers28H
in reply to: kellings

I am afraid I already did that, having reset Fusion 360 with the service utility school.

Message 10 of 13
dan.banach
in reply to: schirmers28H

Hi @schirmers28H 

Kevin has a great suggestion about the project being the potential cause. Via the Data Panel, can you confirm which Fusion Team and Project are active? This is why Kevin asked for this screen capture.


Under your account, I can see a Closed Project named “New Project” in your instructor’s Fusion Team. With a Closed Project, you can see it in the list of projects, but you need to be invited into this project to save files into it.


Can you create a new Project and try to save a file into it?

 

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 11 of 13
schirmers28H
in reply to: dan.banach

It worked, thank you very much for your help

Message 12 of 13
dan.banach
in reply to: schirmers28H

Hi @schirmers28H 

Can you confirm that the project invite was the issue?

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 13 of 13
schirmers28H
in reply to: dan.banach

Yes, I had to create my own private group, and after that, I was able to save.

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