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I don't have connection to fusion 360 account to use online files

18 REPLIES 18
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Message 1 of 19
wenowotny
256 Views, 18 Replies

I don't have connection to fusion 360 account to use online files

name, Wenceslao
Surname, Nowotny
e-mail. wenowotny@gmail.com
I have a good internet connection at home today, and the fusion system is not connecting online to have the account files
The account is mine, I am a student at the Faculty of Buenos Aires in Argentina, I used it for a few months and now this error has come up that I want to solve in order to continue learning.
I appreciate your response and service.
I am at your disposal for any other information that I can provide.

les adjunto una foto de la pantalla en el momento del error

 

 

 

 

18 REPLIES 18
Message 2 of 19
o.briggs
in reply to: wenowotny

Hi @wenowotny 

 

A couple of things to try: 

1. Toggle Fusion’s connection by going to the job status button in the top right of Fusion 360. Once clicked it will open a tab that has an online/offline button. Turn this off to go offline and then toggle it back on again. 

2. Restart Fusion 360. Close the program completely and re-open it. 

3. Restart your computer. 

4. If none of these work, it could be worth attempting to uninstall and re-install Fusion 360 on your computer. 

let me know the progress and if any of the above work!


Oliver Briggs
Community Manager - Education
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Message 3 of 19
wenowotny
in reply to: wenowotny

Hello, if I have already done these steps before, do I have to do them again? I already did it manually the change from offline to online, I also uninstalled the program, restarted the computer and reinstalled the program and the problem persisted.
also restart the internet wifi router.

Message 4 of 19
o.briggs
in reply to: wenowotny

If you have already tried the steps, I do not see why doing them again would help. This is very interesting. I am interested, if you log out from the top right, does it let you log back in again?


Oliver Briggs
Community Manager - Education
Are you an education user?
Check out our Students & Educators Community
Please 'Like' posts that are helpful.
If a post answers your question then feel free to click the 'Accept Solution'

Message 5 of 19
dan.banach
in reply to: wenowotny

Hi @wenowotny,

Has anything changed with your network settings? Here is a link to an article that goes through connectivity issues.

 

If none of these suggestions help. Please try to run Fusion 360 from a browser by going to https://fusion.online.autodesk.com and sign in with your Autodesk Education ID (same email that you log into Fusion 360 with).

Keep us posted.

-Dan

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 6 of 19
wenowotny
in reply to: wenowotny

I just logged out from the top right, I re-entered with username and password but it's still offline

MUCHAS GRACIAS POR TU ATENCION, me encantaria resolverlo para poder seguir aprendiendo fusion360

Message 7 of 19
wenowotny
in reply to: dan.banach

I couldn't configure the proxy server and add the proxy information.

I was able to review the rest and there were no changes in fusion360 so that it is online
Message 8 of 19
wenowotny
in reply to: dan.banach

now. im open in de autodesk online web and i told you,. thanks everyone to the help
Message 9 of 19
dan.banach
in reply to: wenowotny

Hi @wenowotny 

Can you confirm that Fusion 360 is back online for you? If so, what fixed the issue?

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 10 of 19
wenowotny
in reply to: dan.banach

wenowotny_0-1657640373443.png

 

i trie a few times and doesnt work de fusion online web opcion. here you have a screenshot of de computer.

 

 

Message 11 of 19
dan.banach
in reply to: wenowotny

Hi @wenowotny,

What's your internet speed? Another idea, here is a link to an article about the ports and domains that are required for Fusion 360. Let us know if this solves the connectivity issue.

If this doesn't work, can you try to run Fusion 360 on a different internet? We need to isolate if the issue is with your internet speed or network configuration. 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 12 of 19
wenowotny
in reply to: dan.banach

wenowotny_0-1657643250270.png

internet speed. and the program had already been using it, perfect without problems, so the ram memory and that's fine.

I am not getting the steps to add exceptions in proxy

if you can set up a meet sharing screen or you can use my screen to verify the problem.

we are in contact

Message 13 of 19
wenowotny
in reply to: wenowotny

I can not use another internet connection at this time, if I try it would be sharing the internet from my company cell phone and verify but surely the connection is slower

Message 14 of 19
dan.banach
in reply to: wenowotny

Hi @wenowotny 

Thanks for checking your internet speed. 

 

Accurate time and date settings are important to connect with Autodesk services. See Time mismatch with Server warning when starting an Autodesk 360 application

 

Here is another link to an article about offline mode.

 

In the near future can you try running Fusion from a different internet, I'd like to validate if the issue is your internet settings. Here are two links that walk though steps to add the Fusion data to your internet.

 

Another option is to look at your anti-virus and firewall programs may prevent normal operation of Fusion 360. See Configuring anti-virus software for use with Fusion 360

 

Keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 15 of 19
wenowotny
in reply to: wenowotny

wenowotny_0-1657644997851.png

probe desde coneccion de mi celular claro, y sigue en modo offline, ahi dejo captura de la velocidad de red wifi nueva

Message 16 of 19
wenowotny
in reply to: wenowotny

me tengo que poner a ver bien como se configura eso porque no estoy econtrando la seccion de configuracion proxy

Message 17 of 19
wenowotny
in reply to: wenowotny

I tried from the connection of my cell phone of course, and it is still in offline mode, there I leave a capture of the speed of the new Wi-Fi network

I have to see how that is configured because I am not finding the proxy configuration section

Message 18 of 19
dan.banach
in reply to: wenowotny

Hi @wenowotny 

Thanks for checking with your phone's internet. Have you tried clearing your browser cache and anti-virus settings that are documented in this article?

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 19 of 19
wenowotny
in reply to: dan.banach

Thanks a lot! With this last link I was able to verify the folders and it was in a hidden format, accommodating that, I started fusion 360 again and the online connection is perfect

MUCHAS GRACIAS!!!!!! LES AGRADEZCO POR SU RAPIDA Y EFICIENTE RESPUESTA PARA SOLUCIONAR. 

 

SALUDOS DESDE BUENOS AIRES ARGENTINA.

wenowotny_0-1657729581017.png

 

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