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How to activate a school account ?

29 REPLIES 29
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Message 1 of 30
alain.guinandCJSY3
595 Views, 29 Replies

How to activate a school account ?

Hello!
It's been over 15 days since I asked to open an account for my school. I haven't heard anything. The only message I get from the "agent" is that my request will be processed within 48 hours. However, the deadline has long passed. I'd like to be able to start my introduction to 3D with my students soon.

Where can I go to speed up the process? How can I reach a real person and not an IT agent?

Thanks for your help!
Have a nice day!

29 REPLIES 29
Message 2 of 30

Hi @alain.guinandCJSY3 

Sorry for the delay that you're seeing. I can see support case "20914839" was created on September 20th. Is there another case number as well?  I escalated case "20914839", I'll let you know what I find out. 

 

Thanks for your patience.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 30

Hi @alain.guinandCJSY3 

Your account has been verified. Please sign into the Autodesk Education site.

Please let me know if you have success.

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 4 of 30

Hello!
First of all, thank you for your quick response! That's great!
However, I have two questions:
1. When I launch my application, it says that I have a 30-day free trial. Is this normal?

2. How do I add my students? How do they get a free license? Do you have a procedure for me to follow?

Best regards,
Alain Guinand

Message 5 of 30

Hi @alain.guinandCJSY3 

Good questions.

To assign your students licenses, please go to page 8 in this document: Educator’s Guide to Onboarding and Offboarding Students

 

After confirming your eligibility , you then need to acquire licenses for the desired software. Please try the following steps to change the trial to an Education license.

  1. Sign into the Autodesk Education site.
  2. On the Individual tab, on the Fusion 360 product card click "Get product".

danbanach_0-1695849603586.png

 

  1. Click on "ACCESS".

danbanach_1-1695849603586.png

 

  1. Launch Fusion 360 (if you're running Fusion from a browser, you can cancel the install).
  2. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

danbanach_2-1695849603587.png

 

Please let us know if these steps answers your questions.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 6 of 30

Hi Dan!
Don't you ever sleep ;-)?

I don't have the same things showing up at my house.
On the first picture, when I click on your link and I am NOT logged in, there is the Individual or Class Lab option displayed and Get License below Fusion360. However, nothing happens when I click on it.

When I log in, I no longer see Individual or Class Lab, and below Fusion 360, I now see the Get Licence option. When I click on Get Licence, a window opens as in the 3rd image. In this window, I click on Download For Mac, install the application and get the same result with a 30-day license.

What am I doing wrong?

 

Message 7 of 30

Hi @alain.guinandCJSY3 

Thanks for the images. What is your position at your school; educator or IT Admin?

From the images, I can tell that your current Autodesk Education profile is set to IT Admin. IT Admins can only get software for their school, not individual licenses.

An Educator can get both individual licenses and assign up to 125 licenses to their students. By assigning licenses, students do NOT go through the verification process. The students receive an email stating that they've been assigned a licenses and are prompted to create their Autodesk account and password (if they have not done so previously).

If needed, I can place a request to have your account reset.

 

Please let me know.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 8 of 30

Hi @alain.guinandCJSY3 I’ll let Dan chime in on this too, but I know why you are seeing what you are seeing. When you created your account you choose the IT option as your role. A license isn’t available for that role, only the abili ty to download and do the installation.  

I believe Dan will need to submit a request to have your role changed. I’m sure he will swing by and verify that in this thread. 

Kevin 

Kevin Ellingson
Technical Specialist

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Message 9 of 30

Hello Dan and Kellings. That's right, I got my part wrong. I'm an educator. Could you change my role and tell me again what I need to do next?

Thank you very much!!!

Message 10 of 30

Hi @alain.guinandCJSY3 

Thanks for confirming your Role. I'll place a request to have your Autodesk Education Profile reset. This should be done early next week. 

I'll keep you posted on the status.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 11 of 30

Hello Dan,
This is the message I received: I understand that you need to add your student accounts so you can use Fusion 360. However, I can see that you are an IT admin account. As an IT admin you will not have access to Fusion 360. Only student accounts can access Fusion 360 via a single-user subscription or educator accounts can access Fusion 360 via multi-user subscription and assign seats to their students. As an IT admin you can follow the article below if you wanted to set up Fusion 360 in a lab environment.

But I'm not going to be an IT ADMIN, I'm going to be an Educator. How do I go about it?

Thank's!

Message 12 of 30

Hi @alain.guinandCJSY3 

Sorry for the confusion. I can confirm that last week I submitted a request to have your Education Profile reset. I'm expecting this to be completed today. I'll let you know when I hear from the team about your account reset.

 

Thanks,

-Dan

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 13 of 30

Hi @alain.guinandCJSY3 

Your account was reset. Please log in and recreate your Autodesk Education Profile as an Educator.

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 14 of 30

Hi Dan,

Thanks for your help. Is this the right page to edit my profile? Is this correct?
Best regards

Message 15 of 30

Hi @alain.guinandCJSY3 

Thanks for asking. Please follow these steps:

 

  1. Create an Autodesk account using your school-provided email by going to the Get Products page and clicking Get Started. This is where you should be prompted to set your Role, select Educator.
  2. Confirm your eligibility, which involves validating your role as an educator with a qualified educational institution.

Note: You may need to submit additional documentation before your eligibility is approved.

Please keep us posted.

-Dan

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 16 of 30

Hello Dan!
I changed my role and transmitted the document to obtain my eligibility.
As a result, I now have to wait 48 hours max for a reply, right?

Message 17 of 30

Hi @alain.guinandCJSY3 

Thanks for the update. After uploading your eligibility documentation, SheerID will review your documentation. Let me know if you don't hear from them in the 48 hours.

 

For those reading this thread in the future. When uploading eligibility documentation, there are three requirements for the Eligibility Documentation.

  1. Your name
  2. School name
  3. Current date: Clearly shows enrollment in the current term (within a few months).

Eligibility Documentation

  • Students
    • School ID badges don’t usually contain current date.
    • A current class schedule usually contains the required information.
    • If needed, copy the data in this Student Documentation Template onto your school’s letterhead, then complete and sign it.
  • Educators
    • A document that list the three items above.
    • A URL to a school's website that shows you are an educator at the school.
    • If needed, copy the data in this Faculty Documentation Template onto your school’s letterhead, then have your manager sign it.
  • Multiple Eligibility documents can be uploaded in one operation.

Hope this help.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 18 of 30

Hello Dan!

I'm coming back to you because I haven't heard from you since my new request. Could you use your superhero powers to help me?

Message 19 of 30

Hi @alain.guinandCJSY3 

Sorry that you didn't hear back from SheerID, I'll submit a request for the team to look at your account.

I'll keep you posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 20 of 30

Hi @alain.guinandCJSY3 

I learned that the faculty ID you submitted, was missing the organization name “Etablissement Primaire Et Secondaire Bercher - Plateau Du Jorat (Bercher)”. Please upload a document that must has the three requirements for the Eligibility Documentation. In your case, uploading a completed documentation template and a link to your school's website that list you as an employee.

  1. Your name
  2. School name
  3. Current date: Clearly shows enrollment in the current term (within a few months).

Notes:

Hope this helps.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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