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FUSION 360 concern - missing files

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Message 1 of 2
artemis.yassobi24
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FUSION 360 concern - missing files

I have a student account, that I am having issues with. All her files have disappeared after a day of using the program. Any past work and present work has been deleted. I have gone through the assets library and there is nothing there.

How did this happen? Where can i find her work again? 

 

Also, in the Projects section in teams you can see there are active projects there however, we cannot access them. only archive them. Where can I grab these files? or better, where are they in the Fusion 360 cloud!

Thank you.

M.

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Message 2 of 2

Hi @artemis.yassobi24 

A few ideas.

Can you verify that the students have valid Education License of Fusion 360. On the top-left corner of Fusion 360's screen, does it show danbanach_1-1651170158142.png?

 

Could the students have been saving data to their own Fusion Team or a different Project?

 

Has the student tried using the Search tool in the Data Panel?

 

Also, can you verify that your student have their Project filter set to All Projects?

  1. Show the Data Panel
  2. Make the desired Fusion Team active
  3. If available click on the Home icon
  4. Click on All Projects.

danbanach_0-1651169655410.png

 

If this doesn't fix the issue, can you submit a screen capture of what the student is seeing?

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

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