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Cannot save when using Desktop version of Fusion 360

6 REPLIES 6
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Message 1 of 7
boutink
223 Views, 6 Replies

Cannot save when using Desktop version of Fusion 360

My Tech manager installed Fusion on all of the laptops that my students use so they wouldn't have to deal with the slow school wifi. The only problem is, they can't save their work. When they try to save, the program gets stuck and won't close unless we pause saving even after waiting hours. My hope is that they can save to the Team folder so I can open their files for grading. 

6 REPLIES 6
Message 2 of 7
kellings
in reply to: boutink

Hi @boutink Are they working in your Team or their own Teams? If they are working in your Team, did they receive an invite and accept the invite that was sent to their email? 


Thanks,
Kevin

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 7
boutink
in reply to: kellings

They are working in my Team. Some received the email and clicked the link. Others say they never received the email. Resent many times.  I'm using their personal emails since the school email is blocked. None of the students are able to save. I cannot save as well. 

Message 4 of 7
dan.banach
in reply to: boutink

Hi @boutink 

Sounds like this issue is related to your second post Fusion.online.autodesk.com - 6 students cannot access.

I believe your six students can't save because they didn't finish creating their Autodesk account and password and accepted the invitation to Join your Team. Unless the issue is related to why you can't save. 

Can you confirm that Fusion is Online?

danbanach_0-1699995860340.png

 

Did this issue just start? If so, did your IT Admin make a change to your network / internet?

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 7
dan.banach
in reply to: boutink

Hi @boutink 

I wanted to check in and see if you were able to see the Folder Level Project when running Fusion from your desktop? If not, could you please attach Fusion's log files for us to review?

  1. Start Fusion.
  2. On the top-right corner of the screen, click on the ? Icon > Support and Diagnostics > Diagnostic Log Files
  3. In the Diagnostic Log Files dialog click Open File Location
  4. Attach the zip file to your reply "Fusion360DiagnosticLogs.zip"

danbanach_0-1700494628379.png

 

Thanks for your help.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 6 of 7
dan.banach
in reply to: boutink

Hi @boutink 

Our engineering team looked at the log files. Please pass the following information to your IT Admin.

I can see in logs they are using a proxy (or probably a VPN) `relay.lsaccess.me:62312` which is blocking launchdarkly as well as other services required for Fusion to work normally. Their network admin needs to configure ports and domains required by Fusion 360, noted in this documentation.
Also in few logs I see that the Fusion certificate is not being trusted. This needs to be trusted or some preferences needs to be changed from Network/Server Verification.
danbanach_1-1701356585591.png

Besides a network setting for Server Verification, there is also a setting in Fusion. On the top-right corner of the screen click on your initials / profile picture and click Preferences. On the left column, click on Network.

danbanach_2-1701357261485.png

 

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 7 of 7
dan.banach
in reply to: boutink

Hi @boutink 

Wanted to check-in and see if you and your IT Admin were able to get Fusion running?

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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