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Can't Sign into Fusion 360.

17 REPLIES 17
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Message 1 of 18
enricocapret
401 Views, 17 Replies

Can't Sign into Fusion 360.

i have the same issue, you can do something?thanks

17 REPLIES 17
Message 2 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

I moved your message to a new post, as I'm not seeing a Preapproved issue.

 

Please try the following and tell us if you see the Get product > ACCESS.

  1.  sign into the Autodesk Education site.
  2. On the Individual tab, on the Fusion 360 product card click "Get product".
    danbanach_0-1695302086373.png
  3. Click on "ACCESS".
    danbanach_1-1695302086374.png
  4. Launch Fusion 360 (cancel the install).
  5. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.
    danbanach_2-1695302086374.png

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 18
enricocapret
in reply to: dan.banach

i did what you said, when i do get product and access the download start, and if after i try to start fusion i can see"education license" but after the access fusion return to the sign in page. i don't know what to do

 

Message 4 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

Thanks for try the steps.  Please try the following:

  1. Sign in to Fusion Teams on the web browser.
  2. Once signed in on Fusion Teams, restart Fusion 360.
  3. Go through sign in process. 

If this doesn't solve the issue. Please try the additional steps outlined in this Sign into Fusion article.

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 18
enricocapret
in reply to: dan.banach

when i push let's go in fusion teams page, it give me an error:

Hub has been disabled

You're already signed in with Autodesk ID enricocapret (null).
Message 6 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret

Thanks for the update. A few  things to try.

  1. Can you please try to log out of all Autodesk web pages before attempting to login to your Team Hub. 
  2. Try start an Incognito window in your Chrome browser then Sign into your Fusion Teams.
    1. Start Google Chrome
    2. Press Ctrl + Shift + N keys together.
      Or
    3. On the top-right corner of the Chrome browser, click on the three vertical dots > New Incognito window.
      danbanach_0-1695323944898.png
    4. After signing into Fusion Team, try starting Fusion.
  3. In your File Explorer navigate to: 

    /Users/YOUR_NAME/Library/Application Support/Autodesk/webdeploy and then delete the files in this folder. This folder holds your log in information.

  4. If three suggestions above don't help, please try the steps in this article Overview of Reset Fusion 360.

Please keep us posted.

-Dan

 

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 7 of 18
enricocapret
in reply to: enricocapret

I tried to sign in in the fusion team but nothing is changed, always the same problem, i tried to reset fusion but nothing, there is other thing to try? 

 

Message 8 of 18
enricocapret
in reply to: enricocapret

you might sign me in fusion team?

Message 9 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

Thanks for the update. I sent this information to the engineering team to see if they can identify the issue.

 

I'll keep you posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 10 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

The engineering team is looking into your issue. Can you confirm if you first created your Autodesk account for Tinkercad?

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 11 of 18
enricocapret
in reply to: dan.banach

yes, a long time ago.

Message 12 of 18
enricocapret
in reply to: dan.banach

yes, a long time ago

Message 13 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

The team is reviewing your account issue. Can you please try to sign into Fusion now?

 

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 14 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

I learned that the engineering team is working on your account issue.

I'll let you know when the issue is fixed.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 15 of 18
enricocapret
in reply to: dan.banach

no, same problem

 

Message 16 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

Thanks for the update. About 30 minutes ago I was informed that the engineering team is still working on your account issue. I'll let you know when they have resolved your issue.

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 17 of 18
dan.banach
in reply to: enricocapret

Hi @enricocapret 

Sorry for the delay. The engineering team made a change to your account. Please start Fusion 360 and you should be able to sign in. Then you'll be prompted to create a new Fusion Team hub.

 

Please keep us posted.

-Dan 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 18 of 18
enricocapret
in reply to: dan.banach

Thank you, now it works.

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