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Can't Sign Into Fusion 360 via a Browser

8 REPLIES 8
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Message 1 of 9
antonio.akue
341 Views, 8 Replies

Can't Sign Into Fusion 360 via a Browser

Having log in issues, with the new update

 

when I open the application and click sign-in, fusion can't open my web browser

 

antonioakue_0-1680718110175.png

 

I'm using a MAC - OS Venture

 

any way around this ?

8 REPLIES 8
Message 2 of 9
dan.banach
in reply to: antonio.akue

Hi @antonio.akue 

Sorry that you're having this issue. Have you asked your IT Admin to add the domains that Fusion 360 needs to be allowed? See this Ports and Domains article 

 

Unrestricted access to the following domains (the following domains have anonymous access through the proxy server for installation)

  • *.autodesk.com
  • *.autodesk360.com
  • *.google-analytics.com
  • *.akamaiedge.net
  • *.appstreaming.autodesk.com

Also, can you try to log into Fusion from a home wifi?

 

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 9
antonio.akue
in reply to: antonio.akue

antonioakue_0-1680721042420.png

 

I've added this to my network proxies and the problem still occurs  and i've changed the port to 80 and 60

 

 

Message 4 of 9
dan.banach
in reply to: antonio.akue

Hi @antonio.akue 

Can you confirm that all the domains in the Ports and Domains article are on your allowed list?

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 9
antonio.akue
in reply to: antonio.akue

 

I've pasted the following below, in the bypass proxy setting :

 

*.autodesk.com
*.autodesk360.com
*.google-analytics.com
*.akamaiedge.net
*.appstreaming.autodesk.com
*.accounts.autodesk.com
*.appstreaming.autodesk.com
*.fusionapi.autodesk.com
*.clientstream.launchdarkly.com
*.mobile.launchdarkly.com
*.notifications.api.autodesk.com
*.services.autodesk.com
*.ui-dls360.autodesk.com
*.autodesk360.com
*.amazonaws.com
*.akamai.com
*.akamaitechnologies.com
*.uploads.protolabs.com
*.tracepartsonline.net
*.mcmaster.com
*.s3.amazonaws.com
*.s3-accelerate.amazonaws.com
*.autodesk.com
*.api.autodesk.com
*.www.google-analytics.com
*.www.googletagmanager.com

Message 6 of 9
dan.banach
in reply to: antonio.akue

Hi @antonio.akue 

Can you try to join the Wi-Fi via a hotspot from your phone, and then try to log into Fusion and see if this helps? This will help determine if this is a network setting. I'll also ask our engineering team for their input.

Thanks for your help in figuring out what is going on,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 7 of 9
dan.banach
in reply to: antonio.akue

Hi @antonio.akue 
Can you please add the following URLs to your allowed list:

*.autodesk.com

cdn.accounts.autodesk.com

accounts.autodesk.com

a.wa.autodesk.com

smetrics.autodesk.com

c.wa.autodesk.com

auth.autodesk.com

native.auth.autodesk.com

developer.api.autodesk.com

https://profile.autodesk.com
https://api.userprofile.autodesk.com/userprofile 

authn.autodesk.com

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 8 of 9
dan.banach
in reply to: antonio.akue

Hi @antonio.akue 

I wanted to  check-in and see if adding the new URLs to your allowed list, solved the Sign In issue?

 

If the issue still exists, please collect and send us the Fusion 360 log files.

Thanks,

-Dan

 

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 9 of 9
dan.banach
in reply to: antonio.akue

Hi @antonio.akue 

Were you able to Sign into Fusion? If so, do you know which URL was preventing you from signing in?

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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