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can't acces fusion 360 web app

10 REPLIES 10
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Message 1 of 11
Toad128128
351 Views, 10 Replies

can't acces fusion 360 web app

Hello
I am an eligible student, but when I open fusion 360 web app it keeps saying that I need a Education account. Wich I already have. 

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10 REPLIES 10
Message 2 of 11
o.briggs
in reply to: Toad128128

Hi! Can you please confirm that you have completed the verification process on the Autodesk Education website?


Oliver Briggs
Community Manager - Education
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Check out our Students & Educators Community
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Message 3 of 11
Toad128128
in reply to: o.briggs

See the screenshots for proof
Message 4 of 11
o.briggs
in reply to: Toad128128

Sorry! I completely missed your screenshots the first time around! 

To acquire a Fusion 360 Education license, please try the following.

  1. Log into the Autodesk Education site.
  2. The get or update your Fusion 360 license; on the Fusion 360 product card click "Get product".
  3. Then click "ACCESS"
  4. Launch Fusion 360.
  5. Sign out and back into Fusion 360
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    Image from iOS (1).jpg


Oliver Briggs
Community Manager - Education
Are you an education user?
Check out our Students & Educators Community
Please 'Like' posts that are helpful.
If a post answers your question then feel free to click the 'Accept Solution'

Message 5 of 11
Toad128128
in reply to: o.briggs

Already did that, but I saw someone else with the same problem @jrastoke on the same form.

Message 6 of 11
o.briggs
in reply to: Toad128128

@Toad128128 would you be able to show us a screenshot of the error message it is showing you? This is a puzzling one!


Oliver Briggs
Community Manager - Education
Are you an education user?
Check out our Students & Educators Community
Please 'Like' posts that are helpful.
If a post answers your question then feel free to click the 'Accept Solution'

Message 7 of 11
Toad128128
in reply to: Toad128128

@o.briggs Ok, here is a screen recodering of the steps that I took and the message I got.

Message 8 of 11
dan.banach
in reply to: Toad128128

Hi @Toad128128 

Thanks for letting us know about this issue. I connected with the team and they confirmed that the Fusion online system experiencing issues and they are investigating. I'll keep you updated.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 9 of 11
Toad128128
in reply to: dan.banach

Thank you!
Message 10 of 11
gmelantoni
in reply to: Toad128128

We made a change to address the 504 errors many people were getting, and this change introduced a regression that did not allow users to access Fusion online. 

We reverted the change and this part is fixed. That said, we are experiencing some unnatural slowness to open the landing page. It does load, but takes anything between 30 seconds and one minute. We are looking into it. 

Guillermo Melantoni
Senior Product Line Manager
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Message 11 of 11
Toad128128
in reply to: gmelantoni

Thanks!

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