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Student validation

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Message 1 of 2
jdwoodall
133 Views, 1 Reply

Student validation

For the last couple of days when my students try to validate about half of them get a red banner that says the service is unavailable and to try later.    I would like to know if the the service is really offline or is this an IT issue on our end.  It seems that my early class mostly got validated while my later class mostly did not.  Any ideas?

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Message 2 of 2
dan.banach
in reply to: jdwoodall

@jdwoodall 

Sorry about the issue that your students are having. If a student is having an account issue, I’d recommend they create a support can by chatting with a support agent. This team has access to the backend system and can usually solve these issue. Below are the instructions.

    1. Open a support case or connect with an agent
      1. Sign in with your Autodesk ID
      2. Click on Quick Links
      3. Click to Create a case or Chat with an agent

 

danbanach_0-1663354700678.png

 

Hope this helps.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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