Student cannot log into Fusion, takes him in a loop

[ann.tracy]

I have a student who is verified with an Educational License.  He clicks on the software on the desktop and it signs him in but takes him in a loop. He gets the following window:

What should we do?

Thanks

[dan.banach]

Hi @ann.tracy 

Please Private Message me the student's email address and I'll see what I can find.

Thanks,

-Dan

[ann.tracy]

This is just one student who shows me as added and assigned administrator, but I cannot see them in my data panel. XXXXXXXXXXXXXXXXXXXXXX [For security, Admin removed email address].

[dan.banach]

Hi @ann.tracy 

Thanks for the email address. I'm not seeing any issues with you accessing this student's Fusion Team.
Can you sign into https://login.autodesk360.com and on the top-right corner of the screen, click on your initials / profile picture. Do you see this student's Fusion Team in the list?

I also asked the engineering team to look into your account.

I'll keep you posted.

-Dan

[ann.tracy]

On McGinnis' I was not on his project. But I know I am on this next student's project, but she is not showing up in my data panel. XXXXXXXXXXXXXXXXX [For security, Admin removed the email address]

[dan.banach]

Hi @ann.tracy 

Can you please try to sign into https://boerneisd244.autodesk360.com?

Let us know if you have success.

-Dan

[ann.tracy]

Yes, I was able to sign in and now see Anna on my data panel. Is there something I can do to fix the ones who have invited me and assigned me a role in the project but aren't showing up in my data panel?

[dan.banach]

Hi @ann.tracy 

Can you confirm if you received an email from noreply.autodesk.com from each of your students, and then click Join Team as shown in the image. The emails may have gone into your Spam folder.

Can you also try going to the following URLs and see if you can see your students Team?

• https://boerneisd246.autodesk360.com?
• https://boerneisd247.autodesk360.com?

Thanks for your patience as we figure out this issue.

-Dan

[dan.banach]

Hi @ann.tracy 

If after clicking on the links above, were you then able to make these Team's active in Fusion? It looks like the 246 Team is now Active.

If so, I attached a document with all the Teams that I can see that are in a Preapproved state. 

Sorry for the extra work. Please let us know if this solves the issue. 

-Dan

[ann.tracy]

I think I need to recheck my student's accounts when they log in and make sure they have invited me. I'll let you know if I continue to have problems with students who do invite me but never show up in my data panel. But just now, I do see a few students on my data panel who weren't there previously.

Thanks,

[dan.banach]

Hi Ann,

Thanks for the update. Do you recalling seeing the emails about having to click on Join Team? For now, you'll have to click to join each Team or try clicking on the URLs that I attached to a previous post. Let us know if clicking on the links also works.

Thanks,

-Dan

[ann.tracy]

This particular student needs help getting to the product. When he logs in on his desktop it opens the browser and logs him out of the desktop. He gets this message:

[cid:93212e11-80e9-4e75-862a-b428f104bab7]

[dan.banach]

Hi @ann.tracy 

Can you Private Message me the students email address and I'll take a look.

Thanks,

-Dan