Render environments

[alanmurrellgm]

As a teacher I use Fusion 360 to create working drawings and rendered outcomes of models my students physically make in the workshop.

Just recently whilst trying to render a design I noticed the render environments (the ones that look like a cross roads, plaza, desert, field) have all gone leaving only the studio lighting options.

When clicking on the clock icon it says an update has failed to complete and restart your computer, else get the diagnostic log(?).

I've tried restarting and nothing has changed.

Any help getting the render environments back would be greatly appreciated.

[dan.banach]

Hi @alanmurrellgm 

Sorry that the update is failing. Could you please try the following:

1. Repair command from the Fusion 360 Service Utility. This tool should resolve the issues.
2. If that doesn't work, please try the following:
   1. Ensure all updates are applied to your operating system.
   2. Restart the computer.
   3. Uninstall and reinstall Fusion 360.

Please keep us posted.

-Dan

[alanmurrellgm]

Thank you Dan for your reply.

Sadly, fix #1 did not work even after a number of attempts.

For fix #2, I checked my PC for updates (none required - all up-to-date), restarted the PC, uninstalled Fusion and went to reinstall.

At this point, Autodesk wanted to confirm my teacher credentials so I up loaded my id card (as I had done before without any problem) together with an updated id card as the school I work for has changed its name.

This was not good enough for Autodesk and they want further confirmation of my job (job offer letter maybe?). 

For what I thought would be a fairly simple fix, this looks like it's going to take ages! 

[dan.banach]

Hi @alanmurrellgm 

Thanks for going through the steps and the update. Sorry about the eligibility issue. For the eligibility documentation, SheerID is looking for:

1. Your name:
1. Your Autodesk Education Account name must match the name on the verification document(s). If needed you can change your Autodesk Account name at https://profile.autodesk.com/personalinfo 
2. Change email address: https://profile.autodesk.com/security
2. School name
3. Current cate: Clearly shows enrollment in the current term (within a few months)

 Unfortunately, most school ID badges don't have a current date. Here are a few ideas to complete your eligibility.

1. Submit a link to the school's website that shows you as an educator.
2. Copy the contents from the Faculty template onto you school's letterhead and complete and have the document signed. Then submit this document as a PDF.
3. Submit multiple documents at once.

Hope this helps.

-Dan

[alanmurrellgm · Accepted solution]

Thank you Dan.

I will use the template but this will have to wait until the school reopens after the summer break.

Kind regards,

Alan