Online fusion issues on Chromebooks

[jrastoka]

My students are having connectivity issues with the online version of fusion 360.  It will load to 100% and then freeze on the white autodesk screen.  They have updated their chrome browsers to the newest version.  We have 
Securly, but this problem just started occuring about two week ago.  Any suggestions?

[kellings]

Hi @jrastoka Sorry you are running into this issue. I'm looking into solutions for this. Does this happen for all users, or just some users? 

Kevin

[jrastoka]

Just some users, but just not on Chromebooks, today on my PC I even had
issues trying to load the program in the browser.

[dan.banach]

Hi @jrastoka 

A couple more questions.

1. Are the students seeing the Fusion Sign In screen in the browser?
2. Where is your school located?

I'll ask the engineering team to see if there is a server issue.

Thanks,
-Dan

[jrastoka]

No, they are not getting to the login screen. We are located in
Carmichaels, Pennsylvania 15320. This has been happening for the last
couple of weeks, and has slowly become worse.

[dan.banach]

Hi @jrastoka 

Can you ask your IT Admin to ensure that the URLs that Fusion needs are on the allowed list.

• Browser access to Fusion 360 FAQ (contains list of required URLs that need to be allowed)
• Ports and Domains required by Fusion 360

Please let us know if this helps.

-Dan

[dan.banach]

Hi @jrastoka 

Can you please ask your students to try to launch Fusion and if this fails, can you send me via a Private Message a few of the students' email addresses and note the time they tried to log in. Our engineering team can then look at these requests from the server side.

Thanks,

-Dan

[jrastoka]

I can do that tomorrow. We have class from 8:00-8:43 am est. I know one
of the students is XXXXXXXXXXXXXXX. (for security, the moderator removed the email address).

[jrastoka]

How many URL's are there?

[dan.banach]

Hi @jrastoka 

Sorry, the list is extensive. Below I listed the main URLs for Chromebooks (these were not in the original links above, I changed the first link to the correct one) and when Fusion is installed on a Windows or Mac computer.

Fusion 360 Chromebook - URLs that must be allowed.

• https://fusion.online.autodesk.com
• https://appstream.fusion.online.autodesk.com
• https://developer.api.autodesk.com
• https://fonts.autodesk.com
• https://appstream2.us-east-1.aws.amazon.com
• *.amazonappstream.com
• https://cdnjs.cloudflare.com/ajax/libs/socket.io 2.2.0/socket.io.js
• https://www.w3schools.com/w3css/4/w3.css

Required Ports:

• 80
• 443

Fusion 360 Desktop (Windows or Mac) - URLs that must be allowed.

Unrestricted access to the following domains (the following domains have anonymous access through the proxy server for installation)

• *.autodesk.com
• *.autodesk360.com
• *.google-analytics.com
• *.akamaiedge.net
• *.appstreaming.autodesk.com

[dan.banach]

Hi @jrastoka 

I wanted to check in and see if your students were able to sign into Fusion online today.

Thanks,

-Dan