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Online fusion issues on Chromebooks

10 REPLIES 10
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Message 1 of 11
jrastoka
535 Views, 10 Replies

Online fusion issues on Chromebooks

My students are having connectivity issues with the online version of fusion 360.  It will load to 100% and then freeze on the white autodesk screen.  They have updated their chrome browsers to the newest version.  We have 
Securly, but this problem just started occuring about two week ago.  Any suggestions?

jrastoka_0-1683028496964.png

 

10 REPLIES 10
Message 2 of 11
kellings
in reply to: jrastoka

Hi @jrastoka Sorry you are running into this issue. I'm looking into solutions for this. Does this happen for all users, or just some users? 

 

Kevin

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 11
jrastoka
in reply to: kellings

Just some users, but just not on Chromebooks, today on my PC I even had
issues trying to load the program in the browser.
Message 4 of 11
dan.banach
in reply to: jrastoka

Hi @jrastoka 

A couple more questions.

  1. Are the students seeing the Fusion Sign In screen in the browser?
  2. Where is your school located?

I'll ask the engineering team to see if there is a server issue.

Thanks,
-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 11
jrastoka
in reply to: dan.banach

No, they are not getting to the login screen. We are located in
Carmichaels, Pennsylvania 15320. This has been happening for the last
couple of weeks, and has slowly become worse.
Message 6 of 11
dan.banach
in reply to: jrastoka

Hi @jrastoka 

Can you ask your IT Admin to ensure that the URLs that Fusion needs are on the allowed list.

Please let us know if this helps.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 7 of 11
dan.banach
in reply to: jrastoka

Hi @jrastoka 

Can you please ask your students to try to launch Fusion and if this fails, can you send me via a Private Message a few of the students' email addresses and note the time they tried to log in. Our engineering team can then look at these requests from the server side.

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 8 of 11
jrastoka
in reply to: dan.banach

I can do that tomorrow. We have class from 8:00-8:43 am est. I know one
of the students is XXXXXXXXXXXXXXX. (for security, the moderator removed the email address).

Message 9 of 11
jrastoka
in reply to: dan.banach

How many URL's are there?
Message 10 of 11
dan.banach
in reply to: jrastoka

Hi @jrastoka 

Sorry, the list is extensive. Below I listed the main URLs for Chromebooks (these were not in the original links above, I changed the first link to the correct one) and when Fusion is installed on a Windows or Mac computer.

 

Fusion 360 Chromebook - URLs that must be allowed.

Required Ports:

  • 80
  • 443

Fusion 360 Desktop (Windows or Mac) - URLs that must be allowed.

Unrestricted access to the following domains (the following domains have anonymous access through the proxy server for installation)

  • *.autodesk.com
  • *.autodesk360.com
  • *.google-analytics.com
  • *.akamaiedge.net
  • *.appstreaming.autodesk.com


Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 11 of 11
dan.banach
in reply to: jrastoka

Hi @jrastoka 

I wanted to check in and see if your students were able to sign into Fusion online today.

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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