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My student's account will not save. Help please

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Message 1 of 2
hjacksonHFWA5
154 Views, 1 Reply

My student's account will not save. Help please

I created all of my student's account last september and some have now started to use Fusion but one account for some strange reason will not allow saving.

Community advice was to run a diagnostic which shows the following. Any ideas whats going on and how to resolve it please. Thanks in advance for any help. Harvey

hjacksonHFWA5_0-1709241924712.png

 

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dan.banach
in reply to: hjacksonHFWA5

Hi @hjacksonHFWA5 

A couple thoughts.

  1. On the top-left corner of the student's Fusion, does it state Education License?
    danbanach_0-1709244536027.png
  2. Can you confirm the version of Fusion you're running? On the top-right corner of Fusion click on the ? > About. The current version is Fusion 2.0.18460.
  3. Ask the student to run Fusion from a browser (Chrome is preferred) by going to https://fusion.online.autodesk.com  and sign in with your Autodesk Education ID (same email that you log into Fusion desktop version).

Please keep us posted.

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

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