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Issue Converting Personal License to Education License

11 REPLIES 11
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Message 1 of 12
risrael3B7GN
439 Views, 11 Replies

Issue Converting Personal License to Education License

I, too, have this issue. I've been trying to get someone to help me for a month now with no luck, is there someone I can speak to? I have a classroom and stem teacher waiting...

11 REPLIES 11
Message 2 of 12
kellings
in reply to: risrael3B7GN

Hi @risrael3B7GN Sorry to hear you are having issues. When you say you have been trying for a month, what method did you use to get help? 

if you look in this thread, Dan left a link for how to renew your education license and then how to access Fusion. Have you completed those steps yet?

 

Thanks,

 

Kevin

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 12
risrael3B7GN
in reply to: kellings

Yes, I've tried every link on the site, numerous times. I've tried the chat
online, I even have a case open with no responses... When I sign in, it
still says my license is for personal use only.--

Ramsin

Message 4 of 12
dan.banach
in reply to: risrael3B7GN

Hi @risrael3B7GN 

Sorry that you're having this issue. When you follow the instructions below, are you prompted to create your Education Profile and then go through the steps to be verified or see a dialog box that states that you Education Subscription is valid until a specific date? If not, please post a screen capture of the dialog box that you see.

If so, did you click on the Fusion 360 product card and click Get Product and then click Access?

 

To acquire a Fusion 360 Education license, do the following.

  1. Log into the Autodesk Education site and if needed verify your eligibility.
  2. To get your Fusion 360 license; on the Fusion 360 product card click "Get product".

danbanach_0-1675556578125.png

 

  1. Then click "ACCESS"

danbanach_1-1675556578129.png

  1. Launch Fusion 360.
  2. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

danbanach_2-1675556578130.png

Keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 12
kellings
in reply to: risrael3B7GN

Hi @risrael3B7GN We'll get this worked out. I'm just not sure where in the process things are failing. Once we know that we can get some internal people to help if need be. Can we break this into steps and then you can tell us once a step fails and we can get you the help you need? 

 

Renew access

  1. Make sure you are still eligible for educational access by reviewing who is eligible.
  2. On the Get Products page, sign in to your account.
  3. Click Renew Now in the personalized banner notification.
  4. Once you confirm your eligibility, your access is automatically extended for another year.

Once you've renewed access, there's no need to download a new version of your installed software unless you want the latest version.

 

Let us know which step in that process things go south and we'll help you from there. 


Thanks,

 

Kevin

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 6 of 12
risrael3B7GN
in reply to: dan.banach

Hello, All...

 

Thanks for the willingness to help. I've attached a screenshot taken just before I posted this. When I click the "Get License" link, I only get the option to download the full Fusion360 package, once installed, I log in, and see the "personal use" message in the heading.

 

Side note: Would someone be able to edit my previous email to remove my signature from it? Thanks!

Message 7 of 12
kellings
in reply to: risrael3B7GN

OK, great. It looks like you have verified your education status. Now let's try this part. Does Fusion now say education after you go through these steps? You may have to log out of Fusion installed on your desktop and log back in to see the change. 

 

 

After confirming your eligibility status, follow these steps to renew your Fusion 360 license (this doesn't happen automatically).

To acquire a Fusion 360 Education license, do the following.

  1. Log into the Autodesk Education site and if needed verify your eligibility.
  2. To get or renew your Fusion 360 license; on the Fusion 360 product card click "Get product".

kellings_0-1675566966979.png

 

  1. Then click "ACCESS"

kellings_1-1675566966918.png

 

  1. Launch Fusion 360.
  2. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

kellings_2-1675566966958.png

 

 

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 8 of 12
kellings
in reply to: risrael3B7GN

@risrael3B7GN Also, I can't edit your post. However, you can click the 3 dots in the upper right of your post and choose edit and remove that portion yourself. 

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 9 of 12
kellings
in reply to: risrael3B7GN

One more thing. People often think that because they have Fusion installed they don't need to do the 'Get Access' step. It's critical that you do that part. You can even cancel the download once it starts after you choose Get Access. So make sure you complete that step. 

Kevin Ellingson
Technical Specialist

If my post resolves your issue, please click the Accept Solution button.
Message 10 of 12
dan.banach
in reply to: risrael3B7GN

Hi @risrael3B7GN 

I was able to edit your previous post and remove your signature data.

 

From your screen capture, the Get License tells me that your Education profile is set to IT Admin. Profiles set to IT Admin, are not given access to Individual licenses or the ability to assign licenses. Can you confirm your role at your school?

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 11 of 12
risrael3B7GN
in reply to: dan.banach

@dan.banach

 

I am the district tech. and will also be running Fusion 360 as an individual along with the stem teacher, and subsequently students, once I have this all sorted out.

 

@kellings, thank you for taking care of the previous post, I didn't see the option to edit at the time...because I wasn't signed in. 😬 My mistake! haha.

Message 12 of 12
dan.banach
in reply to: risrael3B7GN

Hi @risrael3B7GN 

I'd suggest that the teacher you'll be working with, do the following:

  1. Create their Autodesk Education account with the Profile set to Educator. Then they can assign you a license. Ask them to follow Option 2 in the Educator’s guide to onboarding and offboarding students. 
  2. When they get to page 8, ensure they select the option "Education Single-User Subscriptions".
  3. With this option, they can assign licenses to you and their students.
    Note: When a license is assigned, the student does NOT have to confirm their eligibility.

danbanach_1-1675616135435.png

 

Does this help?

-Dan 

 

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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