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Fusion crashes after working offline for a while

8 REPLIES 8
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Message 1 of 9
JohnDoornenbal
294 Views, 8 Replies

Fusion crashes after working offline for a while

I was in offline mode without knowing it for several files.  When I go to open Fusion it crashes with this error "Autodesk Fusion 360 cannot be opened because of a problem". Anybody have this error and know how to fix it?

8 REPLIES 8
Message 2 of 9
dan.banach
in reply to: JohnDoornenbal

Hi @JohnDoornenbal 

Sorry that you're having this issue.  Are you running a Mac?

If so, can you try the steps in the article: Autodesk Fusion 360 Cannot Be Opened Because of a Problem" message on Mac OS

 

Please keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 9
JohnDoornenbal
in reply to: dan.banach

Dan, I saw that post but I am running Fusion on Windows.

JD
Message 4 of 9
dan.banach
in reply to: JohnDoornenbal

Hi @JohnDoornenbal

Thanks for the additional information. A few suggestions.

  1. Copy Fusion 360’s local cached files to a folder like C:\Copied Cached Fusion 360. If these files are deleted, you’ll have the files backed up. Here is a link to instructions on how to locate the cached files.
  2. Verify that your computer meets the minimum system requirements listed here: System requirements for Autodesk Fusion 360.
  3. Ensure all Windows updates are installed and restart the computer. Start Fusion.
  4. If this doesn’t resolve the issue, reset Fusion 360 using the Service Utility. See Overview of Reset Fusion 360 Command from Fusion 360 Service Utility
  5. If a Reset does not resolve the issue, Uninstall Fusion 360 using the Service Utility.
  6. Sign-in to the Autodesk Account page, and re-install Fusion 360 from the Products and Services tab.  
  7. If this doesn’t resolve the issue, delete the cached files. One of the files may be corrupt.

please let us know if one of these suggestions solve your issue.

-Dan

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 5 of 9
JohnDoornenbal
in reply to: dan.banach

Dan, thanks for the reply. When I came to school, Fusion opened and I
could work on it. Some of the files I saved this morning have not shown up
in my folder locations (they are versions of the uploading files) and it
still shows that Fusion is uploading 4 files (two have uploaded). But it
is functioning. I hesitate to close out of it for fear it may do the same
but it has been uploading the same files for a long time. If it
doesn't work, I will try the things you suggested. Thanks.

John D
Message 6 of 9
dan.banach
in reply to: JohnDoornenbal

Hi @JohnDoornenbal 

Glad that Fusion is running for you. If you need, here is an article that explains options for when a File stuck in upload queue in Fusion 360.

 

Hope this helps.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 7 of 9
JohnDoornenbal
in reply to: dan.banach

I didn't see a link to the article.

John D
Message 8 of 9
dan.banach
in reply to: JohnDoornenbal

Hi @JohnDoornenbal 

Please try clicking on the bold-underlined text and it should open the page. If not the link is:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/File-stuck-in-uplo....

 

Let me know if this helps.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 9 of 9
JohnDoornenbal
in reply to: dan.banach

Oops. I was in the email, not on the Autodesk forum. Sorry. Thanks!

John D

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