F360 Sign-In Loop & Hub Has Been Disabled

[friedmja]

Looking for help with signing into Fusion and Fusion Teams. I cannot reach Fusion Teams ("Hub has been disabled") and both the online and Fusion desktop applications sign me right out. Contacting customer support has been fruitless, and I am going on three weeks with this issue. I need Fusion access for my job with the school.

Attached is my full email to support outlining the steps taken and results with screenshots in a zip file. Please review my troubleshooting and let me know what's next.

[friedmja]

Hi @dan.banach ,

I am signed in to Fusion with my school account. I get the same error message in Fusion, "CB_URF - We're unable to synchronize your projects" when switching to CGAM.

When launching Fusion Teams in my browser from Fusion desktop, I was prompted if I want to sign up again with this school account (9.png) I clicked yes, and the same problem remains. I don't have permission to see anything within "CGAM Jobs"

When I switch to the Project Members tab, my Outlook account shows up as the email address. When I click on my profile in the top right, it shows my Outlook account is signed in despite being prompted to sign up again with the school account (10.png)

Let me know how to proceed. Thank you for all the support thus far.

[dan.banach]

Hi @friedmja 

Thanks for trying to change Teams and the detailed description. I passed your feedback onto the engineering team. 

I'll keep you posted.

-Dan

[dan.banach]

Hi @friedmja 

I'm going to send you a private message.

Thanks,

-Dan

[dan.banach · Accepted solution]

Hi @friedmja 

To close this post. Engineering was fixed the issue and you can now access your instructor's Team / Project.

Thanks,

-Dan