Corrupt file error with all imports from Tinkercad

[rlabrecqueNA4AQ]

I am a high school teacher, and my students are making the jump from Tinkercad to Fusion 360. We have been importing basic shapes from Tinkercad for months, and all of a sudden this week we get a corrupt file error every time. This occurs even when we take one simple shape from Tinkercad and try to bring it into Fusion. We do updates on all our computers once a week, but we pushed updates in hopes that would fix it, but it did not. We have the issue on Windows and Mac. Any suggestions?

[dan.banach · Accepted solution]

Hi @rlabrecqueNA4AQ 

Sorry that you're having this issue. I just tried to send a file from Tinkercad to Fusion and it was successful.

 Please try the following.

1. Earlier this week, there was an update to Fusion 360. Restart Fusion 360 and see if this solves the issue.
2. Ensure Fusion is running before sending the file to Fusion 360.
3. If these don't fix the issue, please verify the version of Fusion that is running. On the top-right corner of Fusion click on the ? > About. The current version is 2.0.15775.

Please keep us posted.

-Dan

[rlabrecqueNA4AQ]

Thanks for the reply. I had already tried those things before typing this post. We did that again just to be sure, but are still not having success in our computer lab. My students cannot send files to Fusion 360 from Tinkercad, but were able to just before spring break. 

[dan.banach · Accepted solution]

Hi @rlabrecqueNA4AQ 

Thanks for the update. I'll ask the Tinkercad team for their input.

In the meantime, can you ask your IT Admin to review the following articles and ensure that the network settings are not blocking the transfer.

• Which URLs/Protocols need to be allowed for Autodesk Identity Manager
• Ports and Domains required by Fusion 360
• Configuring anti-virus software for use with Fusion 360

I'll keep you posted.

-Dan

[rlabrecqueNA4AQ]

ok, thanks! I will forward that to our IT team. I feel like it has to be
update related since we have used it most of the year without issue.

[dan.banach]

Hi @rlabrecqueNA4AQ 

With the last update, the sign in process has changed to a browser experience. The URLs in the first link in the above post are aimed at this new sign in experience. These URLs will need to be on your schools allowed list. 

The Tinkercad team asked if you could send us the URL to a Tinkercad file or two that are failing to transfer. 

Thanks,

-Dan

[rlabrecqueNA4AQ]

Ok! My students come in later today, so I can get that for you then. We
even tried to just drop a basic cube on the workplane and sent it to Fusion
360, but it had the same corrupt file error. My IT team is checking into
the other items you mentioned too. More soon! I appreciate the help.

[dan.banach]

Hi @rlabrecqueNA4AQ 

Another suggestion. Sign Out of Fusion and then follow the prompts to Sign In into Fusion via a Browser. Once signed into Fusion via a Browser, try to transfer a file from Tinkercad to Fusion.

Keep us posted.

-Dan

[rlabrecqueNA4AQ · Accepted solution]

Solved! My tech team determined that we needed to pull down a new admin
installer. It was pushing updates to the lab, but not correctly. A proper
update has resolved this issue. Thank you so much for the excellent
feedback! It helped us get my students back to their projects!