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Changes to Student Account Information

Message 1 of 2
117 Views, 1 Reply

Changes to Student Account Information

We have two campuses at our school, with two separate names: one is the name of the academy and the other is the name of the high school. Several of my students entered information about the academy (name and address) when they created their student education accounts. However, the student ID and/or student schedule they submitted to verify student status has the name of the high school. As a result, Autodesk was unable to verify the student credentials and the student was denied student status. How can I have the students change the school information (name and address) currently associated with their Autodesk account to match the name and address of the high school and not the academy? After the name of the school has been changed on the student accounts, will they have to resubmit documentation for verification of student status?


Thank you for your assistance.

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Message 2 of 2
in reply to: joel.bresler

Hi @joel.bresler 

Sorry to hear that your students are having this issue. I'll check with the team on the easiest way to reset these accounts. In the meantime, can you gather the email addresses of these students. When you have the emails addresses, you can send them to me via Private Message.


Another option, as an Educator, you can assign students licenses. When the students are assigned a license, they do NOT go through the eligibility process. Here are a couple links that go through this process.

I'll keep you posted on what I learn.


Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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