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All My project files are gone!

2 REPLIES 2
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Message 1 of 3
rmorleyEBR5K
112 Views, 2 Replies

All My project files are gone!

I logged on to my account this month to find all my project files were gone. I don't what happened and need help getting them back. Can someone from Autodesk help me with this.

 

Thanks.

2 REPLIES 2
Message 2 of 3
dan.banach
in reply to: rmorleyEBR5K

Hi @rmorleyEBR5K 

Thanks for your post. I have a couple questions.

  1. On the top-left corner of the screen, does is show that you have an (Education License)?
  2. In the Data Panel, under the Team Switcher, is the correct Fusion Team active?

danbanach_0-1681915314533.png

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 3 of 3
dan.banach
in reply to: rmorleyEBR5K

Hi @rmorleyEBR5K 

Can you also verify that All Projects is active?

  1. In the Data Panel, if you see the Home icon click on it to Return to project list.
  2. Ensure that the Project Filter is set to All Projects.

danbanach_0-1681916011460.png

Let us know if this allows you to see your project data.

-Dan

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

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