Viewer don't show my part

Viewer don't show my part

hugo.trepanier
Advocate Advocate
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Message 1 of 3

Viewer don't show my part

hugo.trepanier
Advocate
Advocate

I pick a fusion file on my project and try to show in the viewer. The viewer show nothing? But if I pick open in fusion I can see my part.

 

Why? I tried this on two different computer, same problem but just for this project. I suppose that the problem provide from the fusion uploaded files from my trainning files. It's looks like a problem with migration. Is it possible that an old version of fusion files just uploaded could make this problem??

 

I tried to create a new version of this file but I can't see the new version too??? If I create a new part on this project with fusion I can see the part on the viewer...

 

fusion.jpg

Hugo Trepanier
Autodesk MSD Application Specialist
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390 Views
2 Replies
Replies (2)
Message 2 of 3

Mike.Grau
Alumni
Alumni

Hi @hugo.trepanier,

 

Thank you for raising our attention to this.

I have tried to open a test file in various browsers but I could not see the preview as well.

Could you may use the "Share" function and open the "Public link" in your browser?

 

Untitled.png

 

I will get in touch with the A360 and find out why the "View" function does not show your file as you would expect it.

We´ll keep you updated.

 

Thanks,

 

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Message 3 of 3

Mike.Grau
Alumni
Alumni

Hi @hugo.trepanier,

 

Could may try to use "View" function?

It should be working fine right now.

 

Thanks,

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