Unable to save (upload fails) or open files

[Anonymous]

Hello,

I'm new to using Fusion 360, and made my first part.  When I go to save I get an error saying upload failed after several minutes, and I'm unable to open any of the demo files.  Searching the forums gave me a few possible solutions.  Restart Fusion, reinstall Fusion, sign out and then sign back into Fusion, and reset preferences to defaults, none of which corrected my issue.  I'm not sure what else to try to get it working.  I've attached my diagnositc logs in case those help find the issue.

[kris_berg · Accepted solution]

Hi @Anonymous ,

The problem you are having is linked to network security, with the issues arising when computers are unable to validate the authenticity of Autodesk's server certificates. This check was added to Fusion 360 in the most recent release as a way to block many 'man-in-the middle' attacks.

Most of the time it is caused by a missing Windows Update.  The specific update is KB931125 and can be found through the Microsoft site at http://catalog.update.microsoft.com/v7/site/Search.aspx?q=root%20certificate%20update (Note - this page may require Internet Explorer)

Please try running the Windows Update, rebooting and let me know if your problem persists.  If it does persist, let me know what anti-virus software you are running, if any.  You can send me (kris.berg@autodesk.com)  a private email with that information.

Thank you,

Kris Berg

Fusion 360 Development

[Anonymous]

Installing that windows update did the trick, thanks for the help!