Unable to renew Startup license

[willneale21]

Hello,

My startup license expired yesterday, and despite renewing several times - and logging in and out/restarting etc, I still get a message on starting F360, and the red "expired" box in the top corner.

I saw there were previous issues in January, is this still the case?

Thanks

Will

[srinath.jonnalagadda]

Hello Will,

Apologize for the incovenience - will get you going right away. Could you please send me the eMail ID you are using for Fusion 360 login:

srinath.jonnalagadda@autodesk.com

Cheers,

-srinath

[willneale21]

Hi Srinath,

It's willneale21.

Many thanks,

Will

[srinath.jonnalagadda]

Hello again Will,

Did you download Fusion 360 from Mac App Store or from fusion360.autodesk.com?

Cheers,

-srinath

[willneale21]

No, I'm on Windows 7.  I did a clean reinstall this week from the DL link on my autodesk account page.

[srinath.jonnalagadda]

Thanks for the info. Please stay tuned and feel free to contact me directly on my eMail if you have any questions. Thanks again for your patience.

Cheers,

-srinath

[willneale21]

Up and running!

Thanks Srinath!

[srinath.jonnalagadda · Accepted solution]

Could you please try now, Will? 

Cheers,

-srinath

[Anonymous]

Hi,

I think I'm having the same problem. I am a student and have been using Fusion for 3 years for "playing" with my 3D printer. Now when I open the app it says the license has expired and a prompt only lets me select paid licences. As I have read in the Fusion 360 page, the free licence for students is still available, now as an anual "startup" subscrition. Therefore I supose this might be an issue. My version of Fusion 360 is the one offered in the MAC App Store. I leave some screenshots below.

Thanks,

Alejandro

[srinath.jonnalagadda]

Hello @Anonymous

You are correct - Apple does not permit us to offer Startup or Student option on Mac App Store. 

Please use the instructions below to switch to a Startup subscription:

1. Uninstall the version you downloaded from Mac App Store
2. Click on “Download Free Trial” on the following page: http://www.autodesk.com/products/fusion-360/try-buy
3. Loging using the same Fusion 360 ID that you used for the Mac App Store version
4. Follow the instructions below to get a Startup subscription:

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-activate-start-up-or-educational-licensing-for-Fusion-360.html

Once you login, the product should be in Startup suscription.

Please remember to check out the Fusion360 YouTube channel for cool tips/tricks to help you get started:

https://www.youtube.com/playlist?list=PLmA_xUT-8UlJpYbha60oAQMxFlBY371oZ

Cheers,

-srinath

[Anonymous]

Oh thanks Srinath, it works again! I have been crazy seeking for a solution.
Thanks for the videos too

Alejandro

[Anonymous]

Hello I am also running into the same Issue. I am using win 8.1. Though it has been longer since it expired

[srinath.jonnalagadda]

Hello @Anonymous,

Sorry for the trouble. Will get you going shortly, could you please clarify a couple of things?

• Have you been on a Startup subscription for sometime or switching from a trial? Could you please include screenshots of the error you are seeing?
• Have you tried the following instructions?

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-activate-start-up-or-educational-licensing-for-Fusion-360.html

Cheers,

-srinath

[Anonymous]

Sorry for not replying sooner. it seems since I placed that post it seems
the I was able to get it working. though i can't quite remember if it was
the startup option or if forgot to select it and accidentally did the
educational selection.

but to answer your questions: .

I was on the startup option since last year and this was my first renewal
of that option.

yes, I did follow the instructions on that link many times before
sending out that post.

[srinath.jonnalagadda]

Hello @Anonymous

Sorry for the trouble. Please send me your eMail ID and i will get the issue fixed:

srinath.jonnalagadda@autodesk.com

Cheers,

-srinath

[Anonymous]

I sent the e-mail ID via e-mail

[Anonymous]

I have a trial version on the Mac, downloaded, I believe, from Autodesk rather than from the App Store.  I recently got an email inviting me to renew.  When I try to renew, folllowing the instructions in the email, everything apppears to go well, but nothing happens to the term.  It will still expire in 6 days. Should I wait until it expires and then try again?

If it needs your intervention my Autodesk ID is graham.p@softsim.com. My email is graplows@virginmedia.com.

I believe I qualify for the Startup option.

Thanks in advance.

[srinath.jonnalagadda]

Hello @Anonymous

Sorry for the trouble - appears to be a glitch on our side. I will get back to you after looking into it. Could you please confirm that you are still able to login and work in the product?

Cheers,

-srinath

[Anonymous]

Thanks for the quick reply.
Yes. I can still login and work.

Graham

[Anonymous]

As reported previously I can still not renew my licence and have not  heard back from you since Saturday last week.

Help.  I expire in 4 days and am still logging in and working.

I have just received another email from "The Fusion 360 Team" which suggests, again, that I renew, but it doesn't work.

Graham